• Customer Contact Representative

    Dairy Farmers of America (Mansfield, MA)


    Job Description

    Dairy Farmers of America is seeking a Customer Contact Representative to join their team in Mansfield!!

     

    The CSR will ensure daily and periodic orders and transactions into the system in a timely and accurate basis, employing knowledge of the order-to-cash process to provide a high level of customer service.

    Duties and Responsibilities:

    - Accurately keys both verbal and written orders after verifying content and/or calculating cash totals.

     

    - Verifies daily check-off sheets to ensure all required orders are entered in the system.

     

    - Accurately processes all documents related to billing (including credits, delivery confirmations, etc.).- Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.

     

    - Maintains files for all order-to-cash transactions and their supporting documents.

     

    - Assists others in meeting daily and periodic deadlines.

     

    - Performs special projects and miscellaneous duties as assigned.

     

    - The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.

     

    + Compensation and benefits:

    + $22/hour with OT potential

    + Hybrid schedule

    + Medical, Dental, Vision benefits

    + 401k Employer Match

    + Life Insurance – Company Paid

    + AD&D, STD and LTD - Company Paid

    + 18 days of Paid Vacation

    + Paid sick time

    + And more...

    Requirements

    - High school diploma (or equivalent) plus one year of related order-to-cash experience required

     

    - One year of post-secondary education with emphasis on business and/or accounting related discipline preferred

     

    - Excellent communication skills

     

    - Strong customer focus

     

    - Proficiency with Microsoft Windows, intermediate Excel skills

     

    - Reliable and has the ability to meet deadlines

     

    - Detail-orientated

     

    - Team player

     

    - Proficient 10-key skills

     

    - Ability to research and resolve order-to-cash related problems

    EEO/AA/Female/Minority/Disabled/Veteran

    **Pay Range** 22.00