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Job Summary

Novant Health is seeking a Customer Service Representative to provide services to our customers for all insurance, financial, and social aid inquiries via in-bound calls, chat, emails, or in-basket messages. Responsible to assist patients/customers to satisfy insurance and financial concerns in a professional manner, promoting goodwill between customers and Novant Health. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: High school diploma required.

+ Experience: Minimum two years of experience in patient/customer service required. Minimum two years of healthcare/medical office experience required.

+ Additional Skills Required: Microsoft Word and Excel and typing of at least 40 WPM. Knowledge of medical terminology and/or medical claims. Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls. Excellent analytical skills. Expected to become proficient in Epic and Legacy practice management systems with successful completion of all related competencies. Demonstrates ability in customer service problem resolution and relationship building. Human relations and interpersonal skills necessary for interacting with management, staff and administration. Excellent written and verbal communication skills. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone.

+ Additional Skills Preferred: Bilingual.

Job Opening ID

78839