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Job Description

As an Implementation Manager at ASM, you will play a pivotal role in leading enterprise software implementation projects for high-profile healthcare clients. Your primary responsibility is to ensure that our solutions are seamlessly integrated into the client’s environment, aligning with their specific requirements and delivering exceptional value. This role demands a blend of strategic thinking, project management expertise, and strong interpersonal skills. You will serve as the face of ASM to our clients, managing the full lifecycle of implementations from initial planning to final delivery, while working collaboratively with a diverse team of professionals.

Responsibilities

+ Manage the end-to-end implementation process for enterprise-level software projects, ensuring all deliverables meet client expectations and are completed on time and within budget.

+ Act as the primary point of contact for clients throughout the implementation process. Gather requirements, manage expectations, and ensure high levels of client satisfaction.

+ Develop and execute customized implementation strategies that align with the client’s needs and ASM’s product offerings, ensuring a smooth and successful transition.

+ Deliver tailored training sessions to client teams, empowering them to effectively use ASM’s software solutions. Provide ongoing support to address any issues or challenges that arise during the implementation.

+ Work closely with cross-functional teams, including development, support, customer success, and sales, to ensure alignment and effective communication throughout the implementation process.

+ Identify potential risks and develop mitigation strategies to address any challenges that may arise during the project lifecycle.

+ Contribute to the continuous improvement of implementation processes, tools, and methodologies to enhance efficiency and effectiveness.

Required Skills:

+ Proven experience in managing complex software implementation projects, preferably within the healthcare industry.

+ Exceptional verbal and written communication skills, with the ability to effectively engage with clients at all levels of an organization.

+ Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.

+ Ability to design and deliver customized training sessions that meet the unique needs of each client.

+ Ability to customize and deliver client-specific workflows tailored to unique requirements.

Desirable Skills:

+ Solid understanding of relational databases, data migration, and software integration processes.

+ Previous experience in the healthcare industry, particularly in roles involving software implementation or project management.

+ Proficiency in project management tools like Microsoft Project and a working knowledge of cloud-based solutions.

+ Basic understanding of HL7 MFN or ADT integrations.

Educational Requirements:

+ BA/BS in information systems, information technology or related field desired but not required

+ PMP certification desired but not required

+ CPCS and/or CPMSM certification desired but not required

Company Description

ASM is an industry leading, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging and performance management goals.  We have over 1,200 customers worldwide; ranging from small community hospitals to large health systems.

We are a growing software company seeking qualified, energetic and results oriented team members.  Ideal candidates should be people looking for a long term job in a stable company.  You will be involved in cloud computing, software as a service (SaaS), data analytics, compliance and data exchange.

ASM is located in Temecula, California, a city in Southern California that offers a high quality of life with a low cost of living.  Housing prices are much lower than surrounding cities, yet Temecula remains the second safest city in the country with a population over 100,000.  Temecula also offers numerous dining and entertainment options.

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