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Job Summary

Corewell Health is seeking a Business Operations Supervisor, Clinical Shared Service – Imaging. This role supervises Clinical Shared Services business operations and the teams that support these workflows. The Business Operations Supervisor leads and oversees activities relating to staff scheduling, enterprise procedure scheduling, and charge capture and revenue reconciliation. This role supports information systems update activities within Corewell Health Hospitals Clinical Shared Services in collaboration with Finance, Supply Chain, IS, and CHMG and independent practices and providers. The role supervises and performs the collection, production, analysis, and presentation of information in support of driving business decisions. The Business Operations Supervisor participates in implementation of new initiatives and program review for ongoing activities and makes recommendations for change as needed. This role plans, coordinates, and provides appropriate training for team members.

Key Role Functions and Responsibilities

+ Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

+ Supervises the daily activities of the teams across multiple locations. Sets performance standards and expectations for employees and monitors delegated activities. Emphasizes the professionalism of self and team members.

+ Develops necessary job aids and documentation to assist employees in the proper performance of their duties. Implements systems and processes to reduce outcome variability.

+ Oversees the daily operations of information systems utilized in areas of responsibility and assists with new software/system implementation.

+ Supports implementation of regulatory standards and requirements and response to gaps/opportunities in these areas.

+ Designs, collaborates, and supports standardization of processes and policies across Delivery System and Service Line.

+ Lead and oversee activities related to transfers of radiology Images (Imaging Only).

+ Partners with leadership and operational teams to ensure that key operational metrics are achieved.

Position Qualifications

Required

+ Associate's degree or equivalent Business, health care or other related fields. Required

+ 2 years of relevant experience Skills, knowledge and abilities Required

+ 2 years of relevant experience Supervisory or charge/lead experience Required

Preferred

+ 2 years of relevant experience in Radiology. Preferred

+ Bachelor's Degree or equivalent Business, health care or other related fields. Preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

+ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

+ On-demand pay program powered by Payactiv

+ Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

+ Optional identity theft protection, home and auto insurance, pet insurance

+ Traditional and Roth retirement options with service contribution and match savings

+ Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Musculoskeletal Center - 230 Michigan St - Grand Rapids

Department Name

Imaging Scheduling Services and Support - Imaging Services - Corporate

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.