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Join UPMC's Heart and Vascular department as a full-time Surgery Scheduler and play a vital role in our patient care team! Serving Monday-Friday from 7:30 AM to 4:00 PM, this position offers the opportunity to work in a certified Comprehensive Cardiac Center recognized by the Joint Commission and the American Heart Association. Use your skills in procedure/appointment scheduling, obtaining and scanning medical records, and insurance authorization to ensure seamless surgical coordination. This role allows you to collaborate with inpatient procedure labs and directly contribute to patient care. Enjoy a dynamic work environment where you’ll work semi-independently and as part of a team. We offer comprehensive Total Rewards benefits to support your health, career, and personal growth. If you’re passionate about heart care and ready to make an impact, apply today!

In this role, there is the opportunity to -

+ Coordinate patient scheduling for inpatient and outpatient surgical procedures, ensuring timely arrangements.

+ Troubleshoot procedural and operational issues directly with the department to ensure smooth operations.

+ Monitor patient follow-up using Refract Tracker and EPIC, ensuring comprehensive care.

+ Prepare and forward all necessary admission reservations, including demographics and insurance information.

+ Discuss and coordinate financial arrangements, including pre-payment collections, before surgery.

+ Ensure informed consents are signed and document preoperative and postoperative instructions.

+ Provide patient education seminars and schedule physicians accordingly to meet patient needs.

+ Act as a liaison between patients and referring physicians, facilitating clear communication and support.

Required

+ High school diploma or equivalent

+ Completion of a medical assisting program or 2-4 years experience in a medical field

+ General knowledge of computer software and practice management databases

+ Strong organization, time management and interpersonal skills

+ Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees

+ Ability to deal compassionately and professionally with patients

+ Work independently and possess sound decision-making skills

+ Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures

+ Ability to prioritize work demands

+ Ability to consistently maintain confidentiality with regards to all job assignments and related information

+ Access to medications is limited to the distribution of the medication to the nurse

Preferred

+ Proficiency in medical terminology

+ Knowledge of the Epic practice management programs

+ Experience in procedure/appointment scheduling, obtaining medical records, scanning of medical records and insurance authorization

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran