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Description

Advanced Pressure Systems (APS), a SHAPE Technologies Group (“SHAPE”) is the leading designer and manufacturer of surface prep technologies. SHAPE is also a leading provider of ultrahigh pressure waterjet pumps, robotic cutting solutions, surface preparation technology, industrial cleaning systems, and aftermarket components that are integrated into waterjet systems worldwide. APS's products are used in end markets that include, among others, aerospace, automotive, food processing, marine and coastal industrial markets, glass, electronics, paper slitting and trimming, and stone fabricators selling into the residential and commercial construction markets.

The APS difference can be seen in our people. With industry leading technologists, manufacturing experts, and skilled service professionals, APS team members listen to our customers to anticipate their needs and deliver technical know-how that transforms our customers’ visions into reality.

What it’s Like to Work Here.

We are a team of technology enthusiasts who pride ourselves on constantly raising the industry bar. Our world is fast paced, and customer focused. With principles, performance and an authentic passion for results deeply rooted in our daily interactions. We strive to create a trust-based environment where driving results and positive attitudes coexist. We are friendly, respectful, and motivated to deliver strong performance in everything we do.

What We Offer.

In addition to training and career advancement opportunities, we offer competitive salaries and a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, life insurance, paid disability insurances, education reimbursement and more.

General Purpose:

The role involves performing duties related to order processing, shipping, tracking, and delivery, all aimed at achieving the department's goal of providing exceptional customer service. Additionally, the position includes offering basic assistance with customer inquiries and issue.

Major Duties and Responsibilities:

+ Work on selling of company products and services.

+ Process, expedite and input customer orders, process required export documentation, exercising approved authority within given guidelines/policies to insure completed delivery of the order.

+ Maintain customer records and files; handle inquiries and troubleshoot customer issues.

+ Function as liaison between customers and SHAPE associates to facilitate completed delivery.

+ Various computer file maintenance, report and document preparation and distribution.

+ Software Registration assistance for customers.

+ Provide part numbers for basic consumable parts to customers who request them.

+ Provide basic troubleshooting assistance for customer problems by utilizing prepared step by step documentation.

+ Process complex orders while working w/ a project team.

+ Understand the overall business strategy to effectively handle the higher-level customer issues/orders.

+ Analyze customer buying patterns and utilize CRM tools to determine opportunities to increase sales.

+ Actively participate in aftermarket sales, including making outbound calls and processing orders.

+ Develops sales opportunities by researching and identifying potential accounts from installation information; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations.

+ Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.

Knowledge, Skills and Abilities:

+ High level of analytical ability where problems are complex.

+ Strong oral and written communication skills.

+ Ability to work independently.

+ High level of interpersonal skills to work effectively with others, solicit input from customers, motivate department staff and obtain cooperation from associates in other departments.

+ Innovative/creative thinking.

+ Able to multi-task the activities of shifting priorities

+ Intermediate computer and Microsoft office knowledge

Supervisory Responsibility:

+ None

Education and/or Training:

+ High school graduate or equivalent training.

+ Minimum of three (3) years of customer service experience and/or inside sales experience.

Compensation:

+ Eligible for commission and bonus based on performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.