• District Systems Administrator Site Coordinator

    SAIC (Jacksonville, FL)


    Description

    SAIC is seeking a **District SA Site Coordinator** , to support the US Army Corps of Engineers RITS Program in **Jacksonville, FL.**

    Primary Responsibilities:

    + Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.

    + Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.

    + Assist in storage and data management, specifically file and folder permissions.

    + Primary POC for local server, network and telecom repair of District infrastructure components.

    + Coordinate local response to IAVA vulnerability remediation.

    + Coordinate Level 3 support to the District technical personnel.

    + Primary escalation POC for after hours and VIP level support requests.

    + Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.

    + Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.

    + Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.

    + Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

    + Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.

    + Provide weekly performance reports to the ITC and the SAIC Division Manager.

    Qualifications

    Required Education and Experience:

    + Bachelors and two years of experience; four (4) years of experience in lieu of degree.

    Required Security Clearance:

    + Interim secret clearance is required prior to start; US Citizenship required.

    Required Skills:

    + Experience using Service Now or a similar ticketing system.

    + Demonstrated professional experience with Windows Server 2012; Windows Server 2016.

    + Demonstrated experience with VMware.

    + Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.

    + Comprehension of NTFS file share permissions.

    + Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.

    + Basic networking experience (TCP/IP, routing, SSH, OpenVPN).

    + Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

    + Must be an independent problem solver with troubleshooting, decision making and analytical skills.

    Required Certifications:

    + Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).

    + Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

     

    SAIC accepts applications on an ongoing basis and there is no deadline.

     

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

    REQNUMBER: 2504698

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability