"Alerted.org

Description

We are offering a contract to permanent employment opportunity for an Patient Care Coordinator sector located in Chandler, Arizona. As an Assc Patient Care Coordinator, you'll have a crucial role in ensuring the smooth operation of our healthcare services, from patient scheduling to insurance verifications.

Responsibilities:

• Accurately process and schedule patient appointments, ensuring a match between patient needs and services offered

• Handle patient inquiries professionally, providing accurate information about their healthcare experience

• Maintain accurate patient records, including contact info, demographic info, and insurance information

• Facilitate communication between patients and healthcare providers, taking concise phone messages and routing them to the appropriate personnel

• Ensure revenue cycle integrity by understanding and updating/verifying all needs related to revisit questionnaires, labs, and ancillary testing

• Adhere to multi-disciplinary standardized scheduling protocol for providers and supporting care teams

• Effectively utilize virtual patient support services, including pre-visit requirements, prior authorizations, and insurance/billing

• Place outbound communication to schedule follow-up or care gap closure appointments

• Interprets multidisciplinary protocol for complex scheduling in multiple modalities

• Work effectively with scheduling reports, registries, and work queues in EMR and payer-generated reports to meet the needs of the system

Requirements • Demonstrated proficiency in Customer Service, with a focus on empathetic and patient-centered care.

• Excellent Communication skills, both written and verbal, for interacting with patients, families, and healthcare professionals.

• Familiarity with Office Functions, including administrative and clerical tasks.

• Experience in Training staff members and implementing best practices.

• Understanding of Policy within the healthcare sector, specifically those relevant to patient care.

• Ability to Schedule Appointments efficiently, managing the calendars of healthcare professionals.

• Commitment to Quality and continuous improvement in all tasks.

• Proficiency in Scheduling systems, ensuring smooth operations and minimal patient wait times.

• Knowledge of Insurance policies and procedures, including Insurance Verifications.

• Ability to efficiently manage time and prioritize tasks ('About Time').

• Comfort with Internet-based research and tasks.

• Experience in Billing procedures within the healthcare industry.

• Ability to Perform Ad Hoc Financial tasks as required.

• Familiarity with Clinical Trial Operations, ensuring patient safety and protocol adherence.

• Proficiency in using Video conferencing tools for virtual consultations.

• Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint.

• Familiarity with HealthCare.gov policies and procedures.

• Ability to liaise with Appropriate Personnel within the healthcare setting to ensure smooth operations.

• Thorough knowledge of Health Care protocols, standards, and regulations.

• An innovative mindset, with the ability to suggest and implement improvements.

• Familiarity with offshore healthcare practices and policies.

• Proficiency in Medical Terminology, ensuring clear and accurate communication.

• Experience working in a Medical Office setting, with a focus on patient care. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .