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The Customer Service Team Lead provides leadership, supervision, and expertise to the Customer Service Hotline team members, and is responsible for the quality delivery of customer service by the team.

Essential Duties and Responsibilities:

+ Coaches and counsels the Customer Service team as needed

+ Works cooperatively across teams and departments to provide quality customer service to field offices and co-workers

+ Maintains and enforces all Maxim policies, procedures, and regulations

+ Demonstrates continuous effort to improve operations, streamline work processes, and promote quality improvement

+ Continuously evaluates personnel, encouraging team and individual growth through frequent meetings, including quarterly one-on-one meetings and annual reviews

+ Audits team performance using weekly reports and other methods to improve performance and ensure compliance

+ Reports issues to supervisors promptly, and strives to reduce errors

+ Attends educational seminars or conferences as needed or as assigned

+ Performs other duties as assigned/necessary

Minimum Requirements:

+ Bachelor’s Degree or equivalent work experience preferred

+ Minimum of three (3) years of payroll experience preferred

+ Minimum of three (3) years of experience employing knowledge of payroll rules and regulations

+ Must have strong written and oral communication skills

+ Ability to successfully work with other employees, customers, and management across department

+ Must thrive in an extremely fast-paced environment and successfully manage changing priorities and deadlines

+ Ability to successfully and professionally manage frequent work interruptions

+ Computer proficiency required

+ Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required

Salary/Wage Information:

$65,000 - $75,000, with a $6,500 annual bonus potential

Maxim Benefits:

Health and Wellness Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program

*Benefit eligibility is dependent on employment status.

About Maxim Healthcare Services

Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.

Maxim Healthcare Services, Inc. (“Maxim”) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.