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HR Training Specialist - HR Organization Dev & Train

Our Company

AtFirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Training Specialist manage, develop and facilitate training in a variety of types; online, virtual or face to face training for employees at different levels in the organization and participates in other trainings and projects of the Organizational Development Unit. The Training Specialist also develops and deliver FirstBank courses in Learning Management System that create an effective and engaging learning environment that achieve knowledge transfer outcomes. The role involves consulting with SME's from diverse bank areas to identify learning goals, serve as a technical and functional expert, creates courses or customized existing ones, facilitate training and suggest instructional strategies and different delivery modes. The Training Specialist also executes communication, assignment and monitoring procedure to ensure audience complete the established curriculum.

What You’ll Need to Succeed

• Effectively facilitates training to support employee’s development (including onboarding) utilizing best practices in learning for virtual or classroom scenarios.

• Assess units training needs, develops, designs, and edit learning materials, manuals and courses using e-learning tools for a variety of training modalities and languages.

• Manages the content development cycle (from design to deployment) to create learning experiences and environments that engage users to learn including computer-based training (CBT) modules, storyboards and others to achieve learning objectives of the units assign.

• Serve as learning expert and consultant for development and training process for business units and collaborates with subject matter experts to develop course content.

• Perform analysis and works with technical staff to troubleshoot problems reported by users. and updates, and refinement of existing online content.

• Identifies and develops new training programs necessary.

• Manages full cycle of course assignments, communication, course completion tracking and reporting for courses under assign responsibility (Regulatory and Others).

• Supports Performance process and other Talent Management initiatives.

• Manages Learning System as administrator (records, create courses and offerings, course assignments, tests, surveys, sort programs, set preferences, etc.).

• Create and maintain procedures and metrics related to unit responsibilities.

• Supports Division and Department in assignments and special projects including performing administrative tasks.

• Participates in the implementation, coordination and follow up of programs or strategies in units Training Plans.

• Implement and manage development programs or activities assigned including but not limited to: Development Plans, Leadership Program, Technical Programs such as Credit Academy, Career Path, Rotations, Coaching program, Mentoring program, Trainee program, Learning Week, Innovation Academy and Onboarding Program.

• Participates in audit processes by gathering and providing information requested.

Competencies

Category

Category Criteria

Customer Focus

Anticipates and provides service excellence to both internal and external customers

Building Strong relations

Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services

Communication

Delivers clear, effective communication and takes responsibility for understanding others.

Business Acumen

Understands how the organization works, including, current and future policies, practices and trends

Problem Analysis & Solution

Identifies problems and conducts appropriate analyses involving others to searches for best solutions

Ownership

Takes initiative and assumes personal accountability for goals, outcomes and deadlines

Vision & Values

The employee understands organization’s vision and upholds the organizations values in everyday words and actions.

At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.

Collaboration & Teamwork

Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively

Development(Personal & Others)

Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others

Change & Innovation

Creates a view of change as an opportunity and inspires others.

Looks for new ways to experiment with new ideas and approaches

What You’ll Need

• Bachelor's Degree BS or MS degree in Instructional Design, Industrial Organizational Psychology or Education required or a reasonable combination of experience and education.

• 3 – 5 years of previous experience in instructional design or training design role.

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