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Join our UPMC Children's Hospital Starbucks team as a Full-Time Team Leader! This position requires evening and weekend availability as needed.

Primary Responsibilities:

+ Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.

+ Oversee security of inventory and cash revenues.

+ Orient, train, and coach new team members as per department guidelines.

+ Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.

+ Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.

+ Perform routine competency checks on associate performance with appropriate follow-through.

+ Conduct and document service recovery on all customer complaints as per operational guidelines.

+ Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.

+ Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

+ HS Diploma/GED preferred 2 years relevant experience required

Licensure, Certifications, and Clearances:

+ Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.

+ Clearances with renevwal:

+ Act 31, 33, 34, & 73

UPMC is an Equal Opportunity Employer/Disability/Veteran