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Posting Details

Working Title Online Audio Technician

Position Number HR9392

Department CTR FOR LEARN & TEACHING

Location Norfolk, VA

Type of Position Hourly

Type of Job Hourly/Wage

EEO Category C Technicians

Job Description

The Online Audio Support Technician provides vital operational, technical, and customer support for teaching faculty and distance learning students. This position is responsible for operational support, customer support, systems administrative responsibilities, and other technical projects related to the quality setup and delivery of Digital Learning’s online asynchronous educational recording environment. This position will support asynchronous recording studio booths, mediated classrooms, labs, and customizable learning spaces. Support service will include customer support, technical guideline creation and updates, research, scheduling, and technical troubleshooting and repair and equipment research and upgrades.

Type of Recruitment

Knowledge, skills and abilities

+ Considerable knowledge and experience with audio equipment, audio software and audio theory which includes, Camtasia, Audacity, and Sound Forge, audio production mixers, microphones, VU meters, audio interface equipment.

+ Considerable knowledge of computer workstations and software.

+ Considerable knowledge on troubleshooting and resolving audio and computer issues.

+ Considerable knowledge of the operation of all systems and hardware used in the production and delivery of online distance education, including understanding of the operation of equipment such as audio/video monitors, characters generators, microphones, cameras, video control devices, audio production mixers, and understand the best practices of quality audio and video.

+ Working knowledge of computer networks (LANs and WANs) and computer workstations, video and audiotele conferencing software programs such as Zoom or Webex, , videoconferencing related equipment such as codecs and scheduling software, digital video encoders and servers, and associated telecommunication equipment used to produce live programs.

+ Working knowledge of Microsoft Office (Word, PowerPoint, and Excel). Working knowledge of, or ability to learn, the operational functionality of both Windows and Apple operating systems.

+ Working knowledge of effective customer service and problem resolution techniques.

+ Strong oral and written communication skills.

+ Demonstrated ability to work independently and with minimal supervision, and to proactively identify, communicate, and address technical issues.

+ Demonstrated ability to establish effective working relationships with customers (instructors, presenters, and/or students), supervisors, staff, university administrators, faculty, Digital Learning technical support staff, and all external clients.

+ Ability to provide tier one support to end users, with the ability to walk them through initial set-up and technical problems.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience in online distance education, and audio technical field.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Some experience working in higher education.

Conditions of Employment

Hourly (wage) employees are restricted to working 29 hours per week on average or 1500 hours in total in the May 1 – April 30 period. This position does not have health insurance, retirement or leave.

Position located on Norfolk Main Campus. Possibility of working some nights and/or weekends.

Annual Salary/Hourly Rate Salary commensurate with education and experience

Posting Detail Information

Job Requisition Number S02928

Job Open To General Public

Open Date 04/21/2025

Close Date 05/16/2025

Open Until Filled No

Special Instructions Summary

Please provide resume and cover letter.

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Office of Institutional Equity & Diversity at (757) 683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

+ Resume

+ Cover Letter/Letter of Application

Optional Documents

+ Yellow Layoff Form

+ Blue Layoff Card

+ AHP Letter