• Tier 3 Support Specialist

    Insight Global (Braintree, MA)


    Job Description

    Insight Global is proud to be an exclusive partner to our local healthcare client looking for a Tier 3 Support Specialist to join their growing company! The ideal candidate will be responsible for handling advanced technical issues that cannot be resolved by Tier 1 and Tier 2 support staff.

     

    The candidate will handle advanced technical issues, including troubleshooting Windows OS, using virtualization technologies, and performing network tasks with Cisco Meraki routers, wireless devices, and switches. Theyll also maintain and configure Windows imaging systems.

     

    They are responsible for installation, upgrades, troubleshooting, and maintenance of various devices such as computers, tablets, printers, and smartphones. This position requires a "jack of all trades" who is expected to have in-depth experience in their field and act as a senior-level resource for the team, often solving complex server, network, and hardware challenges.

     

    This is an onsite role for someone local to the South Shore in Massachusetts who can travel to client locations as needed. The ideal candidate must demonstrate strong communication skills, independent work ability, and broad computer support expertise. This is an exciting opportunity to join a growing, collaborative team!

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

    Must Haves:

    End to end server installation, configuration, maintenance experience

     

    Experience installing Windows systems, Active Directory, Cisco/Meraki routers/switches, VPNs, and familiarity with VoIP Telephony systems

     

    This person should have an understanding of scripting using tools like PowerShell, and have experience with PC migrations and server operating systems

     

    Mobility -- a vehicle is a MUST as this individual will travel to and from the various client sites and assist with on-site end user support Able to lift 30-40 pound materials Network Engineer with LAN and WAN experience, understanding and experience with Nutanix AHV virtualization, understanding of MS Azure and AWS null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].