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Job Description

Insight Global is seeking an IT Support Technician to join one of our clients in Juneau, AK to help support multiple projects some to include maintaining first tier support of internal employees to solve incidents and to troubleshoot in order to maximize incident avoidance.

Responsibilities will include but are not limited to:

Daily monitoring of help desk, MS Exchange and Office 365

Manage daily monitoring of the ticket queue, MS Exchange, MS 365, preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications

Provide basic support and troubleshooting to include:

o Password resets

o Printer configurations

o Break/fix instructions

o Ticket routing and escalation to Level 2 and Level 3 support

Compensation:

$31.25/hr to $48.07/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Associates degree or higher in Computer Science or related field, equivalent years of experience in lieu of degree is acceptable

2-3 years of IT Support experience within an Enterprise environment

Experience supporting 100 or more users (on-site and remote users)

Experience using IT Service Management tools (i.e., ZenDesk, ServiceNow, etc.)

Experience supporting Windows 10/11 / MS 365 Applications / MS Servers

Experience supporting iPads / Tablets / Laptops / Desktops / Mobile Phones / Time Clocks

Experience imaging and deploying laptops

Ability to pass a background check A+ Certification

Net+ Certification

Bachelors Degree

Certs in Microsoft/Azure null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].