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Description We are looking for a dedicated Operations Coordinator to oversee client onboarding and authorization processes while ensuring families receive timely support throughout their service journey. This role involves managing inquiries, documentation, and approvals while coordinating with internal teams and external providers to deliver seamless experiences.

Responsibilities:

• Handle incoming calls and respond promptly to all client inquiries.

• Review and process client documentation with accuracy and efficiency.

• Collaborate with insurance providers and billing companies to facilitate authorizations.

• Follow up on client approvals to ensure timely initiation of services.

• Monitor and streamline the client onboarding and authorization process.

• Maintain clear and consistent communication with families throughout the treatment cycle.

• Coordinate with internal teams to ensure service delivery aligns with client needs.

• Utilize CRM systems to track client progress and manage documentation.

• Assist in auditing processes to ensure compliance and accuracy.

• Support the administration of benefits programs, including COBRA and claim management. Requirements • Proficiency in ADP Workforce Now and Ceridian systems.

• Experience with CRM tools for client management.

• Knowledge of benefit functions, including 401k and RRSP administration.

• Familiarity with COBRA and claims administration processes.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities and meet deadlines.

• Excellent communication and interpersonal abilities.

• Prior experience in auditing or financial services is advantageous.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .