• Public Safety Dispatcher - Public Safety - 40…

    Beth Israel Lahey Health (Cambridge, MA)


    **Job Type:** Regular

    **Time Type:** Full time

    **Work Shift:** Evening (United States of America)

    **FLSA Status:** Non-Exempt

     

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

    Job Profile Summary

    The Public Safety Management Program is followed to ensure a safe and secure environment and customer service for patients, staff, and visitors, and to provide for the development of employee participation in a comprehensive, proactive loss prevention program. The MAH Public Safety Dispatcher operates a 24/7 dispatch center by monitoring security systems and supplementing the efforts of MAH Public Safety Officers. May be called upon to provide assistance in many different circumstances and situations. The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position.

    Job Description:

    Primary Responsibilities

    + Responsible for maintaining a constant presence within the Protection Services console.

    + Ensures all hospital keys, radios are accounted for at the beginning and end of each shift

    + Maintains a Daily Operations Journal, Documents all Protection Services activity

    + Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible.

    + Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms.

    + Dispatch Security/Parking staff for assistance at all entrance/exit gates.

    + Monitors all hospital cameras and report any suspicious activity to Protection Services staff.

    + Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department.

    + Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone.

    + Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system.

    Required Qualifications

    + Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency.

    + One year of related work experience.

    + Valid Massachusetts driver's license preferred.

    + Good decision-making ability in stressful/emergencies.

    + Ability to pass and maintain certification in CPI (Non-violent crisis intervention).

     

    As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

     

    More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

     

    Equal Opportunity** **Employer/Veterans/Disabled