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This is an ONSITE role located at 100 Throckmorton Street, Fort Worth, TX 76102

WHO YOU ARE:

Do you have risk or credit underwriting experience? Do you enjoy coaching others? Do you have a mentality that there is always something new to learn?

ABOUT US:

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

Follow us on LinkedIn (http://www.linkedin.com/company/deluxe/posts/?feedView=all)

RESPONSIBILITIES:

The Supervisor of the Application Care Team leads a team of Specialists. The Specialists review new pending merchant accounts and follow up with internal and external partners to obtain information to bring the account to resolution. The Merchant Services industry is continually changing and is a constant opportunity to learn.

+ Manage the flow of pending new merchant accounts

+ Communicate with external and internal departments

+ Find creative and reliable methods to resolve pending accounts (often without assistance from merchant or sales rep/office)

+ Train Application Specialists regarding credit underwriting guidelines and NAP compliance guidelines

+ Perform monthly portfolio reviews, report the scores and findings to the Senior Manager

+ Work with Sales Partners to understand pending reasons and ways to avoid them

+ Collaborate with Senior Manager to identify training opportunities, process improvements, and policy changes that need to be disseminated to the group

+ Track pending accounts daily and monitor approval and pending percentages

BASIC QUALIFICATIONS: (Required)

+ Bachelor’s Degree in a Business-related field; OR HS Diploma/GED AND 4 years of experience in a related field

+ 2 years of credit/risk experience; OR 2 years of experience in people management

+ Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (Desired but not required)

+ 4 years of merchant acquirer experience

+ Exceptional communication skills

+ Excellent organizational and attention to detail skills

+ Ability to interpret and analyze business periodicals, professional journals, technical procedures and governmental regulations

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

+ Healthcare (Medical, Dental, Vision)

+ Paid Time Off, Volunteer Time Off, and Holidays

+ Employer-Matched Retirement Plan

+ Employee Stock Purchase Plan

+ Short-Term and Long-Term Disability

+ Infertility Treatment, Adoption and Surrogacy Assistance

+ Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .