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Description

Amazon's Advertising Trust (AT) organization is seeking an exceptional Sr. Mgr. to drive our strategic business operations. This unique role combines customer advocacy with strategic planning to ensure AT's product portfolio and operations align with customer needs across our global advertising ecosystem and appropriately manages the risk associated with that portfolio.

As the leader for strategic risk, you will deeply understand advertiser, publisher, and internal stakeholder needs while orchestrating AT's strategic planning processes. This role requires strong product sense and risk assessment to evaluate and influence strategy, combined with the ability to translate customer insights into organizational priorities and operational excellence.

Key job responsibilities

Customer Experience & Product Strategy

* Own Strategic Risk program across AT's product portfolio

* Develop deep understanding of advertiser and publisher needs through direct engagement and data analysis

* Evaluate strategies and roadmaps against customer requirements to manage risk

* Identify gaps in current offerings and recommend solutions

* Partner with teams to ensure customer needs are reflected in product decisions

* Create frameworks for assessing priorities and trade-offs

Strategic Planning & Business Operations

* Lead annual operating plan (OP1/OP2) development, ensuring alignment with customer needs

* Drive 3-year strategic planning (3YP) process, incorporating customer insights

* Manage quarterly/monthly business reviews (QBR/MBR) with focus on customer impact

* Develop and maintain mechanisms to track customer satisfaction and business health

* Partner with finance on investment planning and resource allocation

Cross-Organizational Leadership

* Represent customer perspective in strategic decisions across AT

* Build relationships with key stakeholders across Amazon Advertising

* Drive alignment between customer needs and organizational priorities

* Lead working sessions with product, engineering, and science teams

* Develop customer-centric frameworks for evaluating new initiatives

Product Portfolio Management

* Maintain comprehensive view of AT's portfolio

* Identify opportunities for improvements based on customer feedback

* Drive prioritization discussions informed by customer insights

* Create mechanisms to measure impact on customer experience

* Partner with Product Marketing on customer communication strategies

Basic Qualifications

* 8+ years of management experience

* 3+ years of Ads industry experience

* Track record of representing customer needs in product decisions

* Experience with strategic planning and business operations

* Strong analytical skills and data-driven decision making

* Excellence in written and verbal communication

* Bachelor's degree

Preferred Qualifications

* Experience in advertising technology or trust & safety

* MBA or advanced degree

* Experience with enterprise/B2B products

* Track record of influencing senior leadership

* Understanding of machine learning and content moderation

* Experience managing complex stakeholder relationships

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $142,700/year in our lowest geographic market up to $236,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.