• Cust. Serv. Rep II (Bilingual)

    Dorman (Shiremanstown, PA)


    Cust. Serv. Rep II (Bilingual)

     

    Date: Apr 23, 2025

     

    Company: Dorman Products

     

    Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Dorman and SuperATV. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.

     

    Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

    Job Summary

    As a Customer Service Representative II at our company, you will play a crucial role in providing exceptional service to our customers and ensuring their satisfaction.

    Primary Duties

    + Handle incoming customer inquiries and issues through multiple communication channels

    + Provide accurate, valid, and complete information to customers

    + Build sustainable relationships and trust with customer accounts through open and interactive communication

    + Resolve customer complaints in a professional and efficient manner

    + Identify and assess customers' needs to achieve satisfaction

    + Work collaboratively with the team to achieve customer service goals

    Qualifications

    + Proven customer support experience or experience as a Client Service Representative

    + Strong phone contact handling skills and active listening

    + Customer orientation and ability to adapt/respond to different types of characters

    + Excellent communication and presentation skills

    + Ability to multi-task, prioritize, and manage time effectively

    + High school diploma or equivalent; college degree is a plus

     

    Education / Experience

     

    + This position requires a high school diploma or equivalent. A college degree in a related field is desirable but not mandatory. Prior experience in customer service or a similar role would be beneficial.

    + Bilingual in English / French PREFERRED

    + This is a Hybrid Role - based out of Shiremanstown, PA

     

    Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.

     

    www.DormanProducts.com