• Customer Service Rep

    Adecco US, Inc. (Ashland, VA)


    Job Posting: Customer Service Representative

    **Location:** Ashland, VA

    **Job Type:** Full-Time

    **Hours:** Flexible schedule required, must be available between **9:00 AM – 7:00 PM** , including some weekends

    **Pay Rate:** $16 - $20 per hour (based on experience)

    **Job Overview:** Adecco is seeking qualified candidates with a background and/or strong interest in outdoor sporting activities, retail, and customer service. The ideal candidate will be highly organized, tech-savvy, and comfortable navigating multiple software programs in a fast-paced, cloud-based environment. We are looking for individuals who are committed, experienced, and a great cultural fit. This role requires both independent work and team collaboration to ensure a seamless online shopping experience for customers.

    Key Responsibilities:

    + Communicate with customers via phone, email, and chat to help and resolve inquiries.

    + Print, sort, and distribute new online orders for processing.

    + Assist with pulling and locating firearm orders for customer pickup.

    + Handle merchandise returns and manage UPS claims.

    + Assist with marketplace order fulfillment and communication.

    Essential Physical Requirements:

    + Ability to hear pages, phone conversations, and general announcements.

    + Strong verbal and written communication skills.

    + Ability to move throughout the store as needed to complete tasks.

    + Ability to identify merchandise and read reports accurately.

    Qualifications:

    + Minimum 2 years of experience in a call center environment.

    + Strong eCommerce and online retail experience.

    + Sales-driven mindset with excellent customer service skills.

    + Ability to learn quickly and retain extensive product knowledge.

    + Outstanding phone etiquette and written communication.

    + Initiative-taking and initiative-taking, with strong attention to detail.

    + Ability to multi-task and problem-solve in a demanding environment.

    + Proficiency in Microsoft Office Suite and ability to learn new applications quickly.

    + Experience with marketplace retail sites and fulfillment processes (preferred).

    + Retail experience is a plus.

     

    If you are enthusiastic about customer service and enjoy working in a dynamic environment, apply today!

     

    **Pay Details:** $16.00 to $20.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance