• Sea Logistics Customer Care Supervisor, Import

    Kuehne+Nagel (St. Paul, MN)


    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul site is looking for a new Sea Logistics Customer Care Supervisor, Import to join our Sea Logistics team.

    Your Role

    Reporting to the Sea Logistics Customer Care Manager you will represent Kuehne+Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for overseeing and driving the Customer Care strategy on a local level as well as actively seek for improvements of customer service standards and help deliver customer excellence. In addition, the Individual will be responsible for leading their Customer Care Location Team by strengthening internal & external customer relationships, on-boarding of new Customer’s and new Team members and addressing any and all Customer complaints in a timely & satisfactory manner. Holding themselves and their Team to the highest Level of Customer Excellence, the overall goal is Customer growth, satisfaction, retention and Teamwork.

    Your Responsibilities

    + Provide leadership to their local Customer Care team in conjunction with the local Sales Team

    + Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary

    + Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience

    + Profit Maximization – avoid additional costs & expenses due to internal service failure

    + Financial Excellence & Development

    + Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel

    + Stay up to date with Market Knowledge

    + Continuous improvement of processes and controls aiming for consistent customer satisfaction

    + Customer retention engagement for Sea logistics account portfolio

    + Analyze & follow up on Customer Feedback

    + Quotation Management: Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments

    + Actively participate in regular community-based activities with the Team

    + Establish and maintain a positive employee experience

    + Self-Development

    Your Skills and Experiences

    + 3+ years of experience in Sea Logistics

    + 2+ years of experience in people Leadership

    + Financial acumen & analytical skills

    + Must have the ability to travel for business purposes

    + Must have the ability to report to the office 5 days per week

    Good Reasons to Join

    There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

     

    Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.