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About the Role:

The Guest Services Representative plays a crucial role in ensuring a positive experience for all guests at the Holiday Inn Express Columbia, SC. This position is responsible for managing guest inquiries, resolving issues, and providing information about the hotel and its services. The representative will act as the first point of contact for guests, setting the tone for their stay and ensuring their needs are met promptly and efficiently. By fostering a welcoming environment, the Guest Services Representative contributes to the hotel's reputation and guest satisfaction. Ultimately, this role is vital in creating memorable experiences that encourage repeat visits and positive reviews.

Minimum Qualifications:

+ High school diploma or equivalent.

+ Previous experience in customer service or hospitality.

+ Strong verbal and written communication skills.

+ Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

+ Experience in the hospitality industry, particularly in a front desk role.

+ Familiarity with hotel management software and reservation systems.

+ Multilingual abilities to assist a diverse range of guests.

Responsibilities:

+ Greet and welcome guests upon arrival, ensuring a smooth check-in process.

+ Respond to guest inquiries and requests in a timely and professional manner.

+ Handle guest complaints and resolve issues to ensure guest satisfaction.

+ Provide information about hotel amenities, local attractions, and services.

+ Maintain accurate records of guest interactions and transactions.

Skills:

The required skills for this role include strong communication and interpersonal abilities, which are essential for interacting with guests and addressing their needs effectively. Problem-solving skills are also crucial, as the representative must handle complaints and find solutions quickly to ensure guest satisfaction. Attention to detail is important for maintaining accurate records and providing information about services. Preferred skills, such as familiarity with hotel management software, enhance efficiency in managing reservations and guest inquiries. Overall, a combination of these skills enables the Guest Services Representative to create a welcoming atmosphere and deliver exceptional service.