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MercyOne Medical Plaza - Valet Team - Full Time

Job Details

Job Location

Des Moines, IA

Position Type

Full Time

Education Level

High School

Salary Range

$14.00 Hourly

Travel Percentage

None

Job Shift

Any

Job Category

Valet Parking

Description

Join Onsight Healthcare's Hospitality Valet Team at MercyOne Medical Plaza in Des Moines!

Full-Time Position w/Benefits | $14/hour plus + tips! | Monday - Friday | Weekends Off!

Are you a people-oriented individual with a passion for providing exceptional service?Onsight Healthcare is seeking enthusiastic and compassionate professionals to join our team! Step into an exciting career where you'll make a difference in the lives of patients, visitors, and staff every day.

Why Choose Onsight Healthcare?

Meaningful Impact - Be part of a supportive team that brings comfort and assistance when most needed.

Professional Growth - Develop valuable customer service skills in a dynamic healthcare environment.

Positive Work Environment - Join a company that values teamwork, inclusivity, respect, and employee well-being.

Location

+ MercyOne Medical Plaza in Des Moines Iowa

Shift Details

Valet Team Operating Hours

+ Shift Details

+ Monday - Friday

+ 8:00 AM - 4:00 PM

+ Days and shifts may vary

+ Full-Time employees will work Monday through Friday weekly.

+ Days and Shifts might vary based on business needs and availability.

Minimum Qualifications

+ Over the age of 18 years old

+ Eligible to work for any U.S. Employer

+ High school Diploma or GED

+ Must have at least 1 year of strong in-person customer service experience

+ Must be comfortable working in an outdoor environment for the entire shift

+ Possess an active in-state driver's license(No Restricted Permits or Probationary Licenses.)

+ Maintained a clean driving record for the past 5 years as an active driver

Key Responsibilities

+ Provide exceptional valet and customer servicefor patients and guests, primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency, while ensuring the safety and security of people and vehicles

+ This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe heat, cold weather, rain, sleet, snow, and other inclement weather

+ Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service

+ Daily use of apps/technology to maintain operational efficiency and logistics

+ Actively maintain a clean and professional work environment and deliver first-class customer service

About You…

You have excellent interpersonal skills and a customer-focused mindset. You know how to de-escalate difficult situations and keep a calm and composed attitude in a fast-paced environment.

You are a well-spoken,professional, and able to uphold an exceptional level ofintegrityand customer service.

You are over the age of 18, possess a valid state driver's licensewith a clean driving record,and have the physical stamina to stand, walk, and lift moderate weights while working in an outdoor environment.

Qualifications

About The Job

Our Hospitality and Valet Team plays a crucial role in shaping the first and last impressions of patients and guests during their hospital visits, allowing them to make a significant impact every day.This team understands that people come first, embodying exceptional customer service in their interactions with patients, guests, and hospital staff. They warmly welcome individuals and go above and beyond by providing assistance with various services, such as loading and unloading vehicles, helping those with mobility challenges, and offering wheelchair and escort services when needed. These actions are just a small part of what our team does to enhance the patient experience.

Location

+ MercyOne Medical Plaza in Des Moines, IA

Shift Details

Valet Team Operating Hours

+ Shift Details

+ Monday - Friday

+ 8:00 AM - 4:00 PM

+ Days and shifts may vary

+ Full-Time employees will work Monday through Friday weekly.

+ Days and Shifts might vary based on business needs and availability.

Job Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties/responsibilities may be assigned, and as an Onsight employee you will be held to the highest professional standards.

+ Greet patients, visitors, and staff with a consistently warm & friendly demeanor, showing compassion and empathy to everyone you interact with.

+ Provide exceptional valet and customer service for patients and guests, primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency, while ensuring the safety and security of people and vehicles

+ Support and work in a team environment to meet all metrics that strengthen the client relationship with Onsight Healthcare.

+ Daily use of apps/technology to maintain operational efficiency and logistics

+ Assist individuals with mobility challenges, offering wheelchair and escort services as needed.

+ Meticulously maintain records, including photos of vehicle, condition, and other records as needed.

+ Efficiently manage parking logistics adhering to all site requirements and abiding by all traffic laws.

+ Provide accurate directions and helpful information about the hospital facilities.

+ Effectively build relationships with hospital staff, patients, guests, and team

+ Actively maintain a clean and professional work environment

+ This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements including severe heat, cold weather, rain, sleet, snow, and other inclement weather

+ Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service

+ Other duties as assigned.

Job Qualifications

+ Over the age of 18 years old

+ Eligible to work for any U.S. Employer

+ High school Diploma or GED

+ Must have at least 1 year of strong in-person customer service experience

+ Must be comfortable working in an outdoor environment for your entire shift

+ Possess a valid active in-state regular driver's license(No Permits or Probationary License)

+ Maintained a clean driving record for the past 5 years as an active driver

+ Work with professionalism, integrity, and compassion, supporting your team, and together represent Onsight Healthcare throughout the facility

+ Work well independently and as part of a team

+ Adequately operate apps/technology on a tablet, and continuously learn new software that may be applied to daily tasks

+ Move with urgency and speed to prioritize multiple tasks in a fast-paced environment, paying attention to surroundings and details

+ Work in a standing position for hours at a time in an outdoor environment

+ Safely and physically able to lift up to 50 lbs

+ Speak, read, and write Standard English (Bi-lingual not required but a plus!)

+ Effectively build relationships with your team and others in a professional manner

+ Strong ability to perform at a high level of customer service in a physically demanding work environment

+ Ability to walk, stand, push, and pull items while showing empathy and professionalism in the workplace

Compensation

+ Base pay of $14/hour plus tips

+ DailyPay App available (fees may apply)

+ Annual Merit-Based Pay Raises

+ Advancement Opportunities

Benefits

+ Uniforms provided

+ Accrued Paid Time Off (PTO)

+ Medical, Dental, and Vision Insurance available

+ Short and Long-term Disability Insurance available

+ Life and Accidental Insurance available

About Us

Onsight Healthcareprovides our healthcare partners with comprehensive valet, healthcare, and customer service solutions that focus on patient care. Our business is not just delivering creative multi-service solutions, but building dynamic teams that function as an extension of our clients' healthcare facility.

Onsight Healthcare is proud to be an Equal Employment Opportunity employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, disability, age, sexual orientation, or any other characteristic protected by law.