• Residential Mortgage Assistant Sales Manager

    M&T Bank (Wilmington, DE)


    Overview:

    Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.

    Primary Responsibilities:

    + Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.

    + Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution.

    + Promote the Bank’s image in the marketplace through participation in various community events.

    + Assist in the coordination and presentation of marketing materials.

    + Respond to customer inquiries and complaints.

    + Participate in weekly management support team meetings and follow up on any issues that need to be addressed.

    + Keep abreast of changes and trends related to responsibilities of Loan Counselors.

    + Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations.

    + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

    + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

    + Complete other related duties as assigned.

    Scope of Responsibilities:

    This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up.

     

    Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.

    Education and Experience Required:

    Bachelor’s degree and 3 years Residential Mortgage experience,

    OR in lieu of a degree,

    A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience

    2 years supervisory experience

     

    General knowledge of personal computers and software.

    Education and Experience Preferred:

    Excellent oral and written communication skills.

     

    Ability to interact with all levels of personnel.

     

    Strong interpersonal ability.

     

    M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $32.20 - $53.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

     

    Location

     

    Wilmington, Delaware, United States of America

     

    M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.