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Job Title: Data Entry Specialist

Job Description

The Data Entry Specialist will be responsible for providing sample receiving information and communications accurately, efficiently, and in a timely manner to clients, while also proposing improvements. This role involves 75% data entry and document management with high attention to detail, and 15% corresponding with clients via email and phone.

Responsibilities

+ Monitor client requests and organize the receiving process from initial communications to LIMS login of samples, verifying and documenting within Labworks system.

+ Generate unique sample ID numbers in the login systems following Standard Operating Procedures (SOPs) using LIMS software and SAP system.

+ Verify generated system information against clients’ sample submission forms for accuracy and consistency.

+ Communicate necessary information with lab staff to ensure streamlined workflow for meeting customer expectations and requirements.

+ Generate and verify quotes to convey accurate price information to clients based on received requests and sample submission forms.

+ Generate sample receipt emails and communicate with clients about the login status of submitted samples while maintaining confidentiality policies.

+ Coordinate sample shipments to external third-party laboratory services as needed.

+ Provide customer service to current and prospective clients, answering general inquiries about services and responding to questions about turnaround times and receipt emails.

+ Maintain client files and detailed records of communications via hard copy and electronic network locations.

+ Update and maintain the sample log.

+ Report LIMS issues and data tracking issues to the Supervisor and/or Sales and Marketing Manager.

+ Contribute to the continuous improvement of customer service processes by proposing and implementing changes for improving customer service quality.

+ Obtain and retain up-to-date knowledge of testing services, participating in internal and external training, and professional and technical meetings.

+ Support other customer service roles including sample reporting as needed.

+ Perform other duties as assigned by the Supervisor and/or Sales and Marketing Manager.

Essential Skills

+ Administrative support experience

+ Data entry skills

+ Customer service experience

+ Proficiency in Microsoft Office

+ Coordination skills

+ Experience with SAP

+ Attention to detail

+ Quality of work

+ Time management

+ Interest in working within a scientific industry

+ Successful client communication

+ Ability to handle deadlines

+ High emotional intelligence

+ Good cultural awareness and communication with people from diverse backgrounds

+ Experienced user of MS Office and Adobe Acrobat

Additional Skills & Qualifications

+ High school diploma

+ Six months to one year of office experience (administrator, office coordinator, data entry, or customer service) or equivalent combination of education and experience

+ Experience with improvement initiatives

+ Experience with learning initiatives

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR 97210.

Application Deadline

This position is anticipated to close on May 2, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.