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Job Title: Services Engagement CoordinatorJob Description

The Engagement Coordinator provides a strategic partnership with assigned services management by operating their daily services business with precision and urgency. The ideal candidate is resourceful, an excellent communicator, thrives in a fast-paced and dynamic environment, and is process-driven but flexible in their approach.

Responsibilities

+ Act as a liaison between Services departments, Sales departments, clients, and our Trusted Partner Network to support service delivery Smart Hands.

+ Inspect and report on Sales pipeline to support services forecast and resource fulfillment.

+ Assist in the Statement of Work review process to ensure compliance with company standards.

+ Provide full life-cycle Engagement Coordination for the department, customers, and partners.

+ Ensure all requests are processed timely and accurately.

+ Act as a point of escalation to assist and/or resolve ISA's, customer, sales, or partner satisfaction issues.

+ Provide timely and accurate system approvals and project creation.

+ Initiate, collect, validate scope, and file countersigned documents.

+ Participate in tool and process improvement projects as requested.

+ Communicate Services engagement methodology and other best practices to coworkers and partners as needed.

+ Ensure best practices are incorporated and shared.

+ Support Services Delivery Smart Hand vision, goals, and strategies.

+ Contribute to Services Delivery Smart Hand Operations from initiation to closure.

Essential Skills

+ Bachelor’s Degree

+ 5 years of relevant professional experience (Sales support, project management, project coordination, etc.)

+ 5 years of experience leveraging Microsoft Tools (Word, Excel, Team, Outlook)

Additional Skills & Qualifications

+ Experience with Professional Services Automation tools.

+ Experience with Agiloft, Changepoint, Financial Force, Salesforce.

+ Experience implementing process improvement projects.

+ Provide forward-thinking leadership at all times.

+ Excellent written and verbal communication skills.

+ Ability to excel in a dynamic and fast-paced environment.

+ Influential with others, tailoring communication to the needs of the target audience.

+ Ability to balance multiple priorities simultaneously and adapt to changing business needs.

+ Proactive collaboration and relationship-building skills.

+ Creative problem-solving skills.

+ Experience successfully coordinating complex projects with multiple facets and stakeholders.

+ Ability to understand, remember, and apply oral and/or written instructions or other information.

+ Ability to organize thoughts and ideas into understandable terminology.

+ Ability to multi-task, organize, and prioritize.

+ Ability to apply common sense in performing job.

+ Ability to understand and follow basic instructions and guidelines.

Work Environment

100% remote. Hiring manager is based out of California. Standard working hours are 8-5 PM CST. Fully remote position; location does not matter.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 1, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.