"Alerted.org

INTERN, IT DESKSIDE TECHNICIAN – GLOBAL (TIER 2) in Albany, NY

Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries.

The IT Deskside Technician is an integral part of the CURIA IT team, responsible for maintaining, analyzing, troubleshooting and repairing hardware and computer systems remote or onsite. The IT Deskside Technician may also be assigned to project teams in support of company goals and objectives.

Join our talented workforce, where a commitment to excellence and a customer focused attitude is everything. We pursue excellence because our work has the power to improve patients’ lives with the pharmaceuticals we develop and manufacture.

In this role, you will:

+ Provide technical support, in person or remote, for all Global CURIA workers in a professional manner

+ Utilize excellent problem-solving skills to diagnose, evaluate and resolve sophisticated issues in a high pressure and high clarity environment

+ Conference room AV support including SIP/PSTN, microphone, camera, and general connectivity issues

+ Work closely with the CURIA End User Services, Applications, Networking, and Information Security Service Owners as Subject Matter Experts to ensure enterprise solutions will enable the Curia community to work effectively.

+ Other duties as assigned

+ Provide front-line primary technical support to CURIA workers on various technical issues including access, hardware, software and peripherals

+ Mobile devices management, including MDM enrollment, iOS upgrades, app support, and general troubleshooting skills

+ Printer management including standard break/fix of hardware, software, and networking issues

+ Maintain CMDB (Asset Management)

+ Utilize internal ticketing system to accurately track work and complete in a timely manner.

+ Support multiple platforms including but not limited to Desktops, Laptops, Mobile Devices, Tablets and Video Conferencing equipment

+ Understand IT security and regulatory policies and adhere to these policies while providing support.

+ Exhibit safety awareness and safe work practices.

+ Keep up to date on current technologies applicable to the work environment using available resources

Education and/or Experience:

+ Working on Associate’s degree or equivalent experience/certification.

+ CompTIA A+ Certification, MCP, MCDST, and ITIL Foundation a plus.

Pay Rate: $22/hr.

Education, experience, location and tenure may be considered along with internal equity when job offers are extended.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Curia, in any form without a valid, signed search agreement by an authorized signatory in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Curia. No fee will be paid in the event the candidate is hired by Curia because of the unsolicited referral.

All interested applicants must apply online. Please be aware of scammers. Curia will only send offer letters and requests for sensitive personal information from a curiaglobal.com email address. Curia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Curia is an E-Verify employer

#LI-KS1