• Financial Counselor Supervisor

    University of Washington (Seattle, WA)


    Req #: 245566

     

    Department: UW MEDICINE - INSURANCE ELIGIBILITY & COUNSELING

     

    Posting Date: 04/23/2025

    Closing Info:

    Open Until Filled

     

    Salary: $4,804 - $6,880 per month

     

    Shift: First Shift

    Notes:

    As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, **click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20230701\_a11y.pdf)**

     

    **UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS)** has an outstanding opportunity for a **Financial Counselor Supervisor** .

    WORK SCHEDULE

    + 100% FTE (40 hours per week)

    + Mondays - Fridays; 8:00am-4:30pm

    + Day Shift

    + Hybrid after a 6 month probation period **POSITION HIGHLIGHTS:**

    + **This is an onsite position for the first 6 months, with potential for transitioning to hybrid work schedule upon successful completion of the probationary period.**

    + Primarily based at Montlake Hospital with regular travel to Northwest Hospital.

    + Supervises the Insurance Eligibility & Counseling Services (IECS), referred to as Financial Counseling, supporting uninsured and underinsured patients across UW Medicine locations, including Montlake, Northwest, Harborview Primary Care at Hobson Place, Pioneer Square Clinic, and Mental Health & Addiction Services at Harborview. **PRIMARY JOB RESPONSIBILITIES**

    + Lead recruitment efforts: review resumes, interview candidates, conduct reference checks, and recommend hires

    + Train, mentor, and support the development of new staff

    + Set clear productivity standards and expectations for direct reports

    + Manage daily staffing and assignments to ensure operational coverage

    + Monitor performance, provide feedback, and complete annual evaluations

    + Implement corrective actions and performance improvement plans when needed

    + Hold regular team huddles and meetings to support operations and drive improvements

    + Manage time off, leave requests, and timecard approvals in line with union contracts and policies

    + Communicate changes in insurance and assistance program eligibility; help resolve complex enrollment issues

    + Address and resolve patient and customer complaints effectively

    + Represent and promote UW Medicine values, policies, and serve as a positive change agent

    + Participate in trainings, interdepartmental meetings, improvement projects, and support policy and procedure development **REQUIREMENTS**

    + Bachelor’s Degree in related field

    + Four years of experience as a Financial Access Specialist

    + An equivalent combination of education and experience may substitute for stated requirements **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

     

    University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.