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IT Field Services Technician

Salary Range: DOE Location: Multi-state travel required (50%) Department: Information Technology (IT) Schedule: Full-time | On-call | Occasional weekends & non-business hours

Make a Career Move – Join Watco

At Watco, we keep the global supply chain moving across railroads, terminals, ports, and logistics hubs. As an IT Field Services Technician, you'll be on the front lines—supporting technology at multiple sites across a multi-state region and traveling nationwide to implement solutions at new locations. If you're looking for an exciting role that combines fieldwork, IT installation, and problem-solving, this is your opportunity.

Why You’ll Love Working as an IT Field Services Technician at Watco

+ Outstanding culture recognized by Forbes and Newsweek as a most loved workplace.

+ Competitive compensation plus benefits

+ Paid training and career development through Watco University

+ Opportunities for career advancement in a growing company

+ Exposure to cutting-edge technology in field IT and networking systems

What You’ll Do – Key Responsibilities

As an IT Field Services Technician, you’ll be responsible for:

+ Installing and supporting IT infrastructure, including computers, printers, phones, and networking equipment

+ Running and terminating network cables and performing IT troubleshooting in field environments

+ Supporting new location openings, traveling nationwide to implement technology systems

+ Maintaining site security systems, including door access and camera systems

+ Documenting and maintaining network configurations and standard operating procedures

+ Providing on-site support in rail yards and industrial environments—safety certifications will be provided

+ Working independently in remote satellite locations, solving complex IT challenges

What We’re Looking For – Skills & Qualifications

To thrive in the IT Field Services Technician role, you’ll need:

+ 2+ years of experience Working in the field with Infrastructure related equipment

+ Hands-on skills in setting up routers, switches, Wi-Fi, and user hardware

+ Experience with cabling and low-voltage installations

+ Knowledge of 4G networks and radio equipment (preferred but not required)

+ Ability to lift 50 lbs, work on ladders, rooftops, and in industrial settings

+ Strong communication and documentation skills

+ English proficiency required; Spanish is a plus

Work Environment & Travel

+ Travel is required ~50% of the time, depending on business needs and acquisitions

+ Work may take place outdoors, on rooftops, or in rail yards—this is a physically demanding and highly active role

+ Schedule flexibility is a must, including on-call rotations, weekend work, and after-hours projects

Education Requirements

+ High school diploma or GED required

+ 2-4 years of field experience is required

+ Technical certifications (e.g., CompTIA A+, Network+, or similar) preferred

+ Vocational or technical training in IT or networking is a plus

Frequently Asked Questions

Q: Is training provided? Yes! You’ll receive paid on-the-job training from experienced peer trainers, plus ongoing learning opportunities through Watco University.

Q: Is this a remote position? This is a field-based position that includes independent work at multiple sites, not a remote or work-from-home role.

Q: How much travel is required? Travel varies but averages 50%, especially during new site openings or acquisitions. Company-paid travel is included.

Q: What are the advancement opportunities? Watco promotes from within. Successful IT Field Services Technicians often move into senior technical or leadership roles.

Q: Is overtime or weekend work required? Yes. This role may include working during non-business hours, weekends, and being on-call.

Start a Watco Career and Discover the Difference

If you're ready to take your IT career to the next level while supporting critical infrastructure and enjoying meaningful work, apply now to become a Watco IT Field Services Technician.