• IT Intern

    ITW (Richton Park, IL)


    Job Description:

    ServiceDesk Operations

    • Field incoming requests to the Service Desk and ensure courteous, timely, and effective resolution of end-user requests.

    • Process incoming Office 365 user administration requests. These requests will include all aspects of the provisioning and de-provisioning of user accounts.

    • Identify and learn appropriate software and hardware used and supported by the organization.

    • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.

    • Perform user account administration including password resets and profile changes.

    • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

    Qualifications

    • Required to be a college student pursuing a degree in Computer Science or Information Technology related field. Junior year is completed by the summer 2025 and rising senior status is preferred.

    • Ability to be in the office 5 days a week with flexible hours.

    Personal Attributes We Are Seeking:

    • Exceptional customer service orientation.

    • Ability to conduct research into a wide range of computing issues as required.

    • Ability to absorb and retain information quickly.

    • Ability to present ideas in user-friendly language.

    • Highly self-motivated and directed.

    • Keen attention to detail.

    Compensation Information:

    $21-$25