• Customer Support Rep. - Security/Alarm - In Office

    TEKsystems (Damascus, OR)


    A SMALL SECURITY/ALARM INSTALLATION COMPANY IN DAMASCUS,OR IS LOOKING TO BRING ON A CUSTOMER SUPPORT REP TO SUPPORT TO THEIR TEAM.

     

    If you feel you have the right experience please apply and a recruiter will reach out to discuss the role in more detail!

     

    Pay: $23-24/hr

     

    Schedule: Mon-Fri 8-5pm

     

    Start Date: ASAP

     

    6-Month Contract to Hire - Will do direct with this company after that time period as long as attendance and success in the role is there.

    Description:

    Receptionist/ Customer Service role that will manage a multi-lone phone system. The role will provide product/service information and provide phone support to resolve customer issues with their alarm systems. Will need to be able to help troubleshoot and investigate issues.

     

    -Manage High Volume Calls

     

    -Identify customers needs to achieve satisfaction

     

    -Schedule customers for install and service appointments with multiple technicians

     

    -Walk customers through technical issues by phone (this will be trained )

     

    -Build Relationships with customers

     

    -Process account cancellations

     

    -Accuracy with data entry

    Skills:

    Customer service, Technical support, receptionist customer service, Microsoft, installation, alarm systems

    Experience Level:

    Entry Level - Intermediate

    Pay and Benefits

    The pay range for this position is $23.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Damascus,OR.

     

    Application Deadline

     

    This position is anticipated to close on May 5, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.