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Onamia, MN, USA | Salary | 85,155.20-127,732.80 | Full Time

Summary

Oversee daily operations of the ambulance service under medical control from the hospital Emergency Department.

Key responsibilities include staff scheduling, training, recruitment, equipment maintenance, acquisition, budget oversight and ensuring compliance with State Ambulance Licensure. As a working manager, lead by example, mentor staff, and provide hands-on support during high-volume, high-acuity, or emergency call-in situations until reinforcements arrive. Collaborate with hospital staff, regional EMS, fire, and law enforcement to ensure seamless emergency response. Monitor service quality, response times, and patient outcomes to uphold standards. Engage with the community to promote the service and address local needs. Utilize dispatch software, EHR, and reporting systems for operational efficiency and compliance. Requires adaptability to manage crises, strong problem-solving, and sensitivity to the rural Minnesota context. Stay current on EMS regulations and foster a culture of professional development.

Job Duties

All duties are the essential functions of this job.

+ People and Culture: Demonstrates leadership in employee human resource management, healthy and productive department work culture and management of standards of performance and behavior. Create the vision for staff and the framework for services, promotes goal alignment, employee engagement and integration with the team, along with change and conflict management strategies and solutions. Is a good listener and follows through to positive outcomes desired.

+ Quality: Demonstrates a priority for process management to align with positive patient outcomes and safety. Uses applicable process improvement tools and methods to continuously improve safety and outcomes within department and across the organization. Continuously learning and modifying processes to grow self and the team, while developing stakeholders to align with change, strategic goals and performance improvement initiatives. Will be responsible to collaboratively manage projects.

+ Customer Service: Demonstrated passion for patient/resident centeredness with service. Aligns services, processes and procedures to meet service excellence for patients/residents as well as internal and external customers, vendors and payers. Manages service recovery as well as written and verbal communication from team towards all internal and external customers. Uses service framework in alignment with organizational directives.

+ Growth and Facilities: Drives revenue increases and improves efficiency to reduce expenses. Uses systems thinking and collaboratively provides for and supports the marketing of the department and organization. Demonstrate knowledge, understanding and compliance with all regulations set by external regulatory agencies and internal policies. Manages self and is flexible and able to quickly adapt to and lead change.

+ Finance: Demonstrates the ability to plan, execute and monitor departmental financial functions. Prepares and manages budget, resources and assets. Measures and monitors the success metrics for the assigned department.

Community and Relationships: Demonstrate capacity of connecting with and serving the community and partners with the services of the organization both internally and externally. Supports the mission, vision and demonstrates the values of the organization. Builds trust and cultivates relationships both ethically and professionally. Communicates inclusively and collaboratively with all stakeholders.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee will comply with all Mille Lacs Health System (MLHS) policies, including safety policies, procedures, and rules. All will be expected to report unsafe conditions to a member of management.

Required Education and Experience

+ Paramedic licensed by NREMT and EMSRB

+ Must have a clear Minnesota Driver's license.

+ 3 plus years of supervisory experience.

+ 5 years' experience as an EMT or Paramedic.

+ Must have familiarity with NREMT and EMSRB regulations.

Preferred Education and Experience

+ AHA BLS and or ACLS Instructor

Additional Eligibility Qualifications

+ Requires exceptional written and verbal communication with the public, patients, families, medical staff, ancillary departments, and administration.

+ Demands strong division planning, problem-solving, and stress management skills to navigate interpersonal dynamics and meet deadlines.

+ Must prioritize effectively in a fast-paced, mentally demanding role.

+ Technical Capacity electronic equipment and computerized programs.

+ Customer/Client Focus

+ Ethical Conduct

+ Initiative

+ Personal Effectiveness/Credibility

+ Teamwork Orientation

+ Time Management

+ Quality and Safety focused

Position Type/Expected Hours of Work Exempt 40 hours per week and may require some flexibility with evening and weekend oversight of the department.

Supervisory Responsibility Supervises all ambulance personnel.