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Position Description The Guest Service Manager provides passion and leadership, while upholding Wally’s standards. He/She will oversee the Guest Service Team, which are responsible for providing great guest service, while processing cash, debit, credit and check transactions using the point-of-sale system. They must have the ability to manage store personnel, ensure product quality, and is responsible for providing superior guest service . Assistant Store Managers typically work a minimum 50-hour work week, including most weekends and holidays. Responsibilities and Duties Carry out duties and responsibilities of the Store Manager in their absence or upon their request. Demonstrate competent knowledge of all store operations and related technology. Timely reconciliation of store reporting paperwork. Resolve guest and team member issues quickly and in a friendly and professional manner. Create schedules to maximize team member effectiveness and store efficiency. Understand and apply federal, state, and local laws as they apply to retail sales and general employment matters. Assist the Store Manager in recruiting, onboarding, training, evaluating and managing team members. Assure safety rules and regulations are implemented and followed. Accurately document personnel meetings following Wally’s procedures. Proactively identify and resolve guest, team member, and store needs (without constant supervision). Effectively and efficiently complete general store tasks and those directly related to your department. Communicate professionally with the Store Manager in a timely manner. Interact professionally with guests and team members, representing the Wally’s brand to the highest level. Ability to work in a fast paced, high pressure environment. Perform other duties as required and/or assigned. Employee must be able to perform essential functions of the job with or without reasonable accommodation. Position Requirements Degree from college or university; or 1-2 years or more related experience and/or training; or equivalent combination of education and experience in job related field Retail, convenience, food service, or management experience preferred Ability to work in a fast paced, high pressure environment Prolonged walking and/or standing for 8-12 continuous hours Ability to work on the store’s busiest days including most weekends and holidays Ability to work a rotating schedule that alternates between day and night Maintain regular and prompt attendance