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Markets Support Analyst – Derivatives Settlements -Global Operations - Global Markets Operations

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This is a client facing role.

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade.

Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners.

Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

This is a relatively new and expanding team that is building out to improve the operational support to our clients and business within the region.

You will be working with colleagues across various global locations, such as Hong Kong, Singapore, London or New York providing the opportunity to create solid relationships with these locations.

Responsibilities:

+ Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business

+ Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations

+ Reporting on and clearing cash breaks. Analyzing and resolving a wide variety of derivatives operations problems

+ Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues

+ Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing

+ Performing root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.

+ Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms

+ Ensures transactions are completed in an accurate and timely manner

+ Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management

+ Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs

+ Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks

+ Performs tasks accurately during high volume periods in a team environment

+ Identifies and flags potential risks in a timely manner

Required Skills:

+ Excellent communication and negotiation skills ( phone, email etc)

+ Ability to build relationships across all levels of seniority and with internal and external clients

+ Excellent numeracy and analytical skills including data reconciliation and interpretation.

+ Good level of competence in Excel and Outlook

+ Excellent organizational skills with the ability to prioritize and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment

+ A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy

Additional Skills

+ Collaboration

+ Customer and Client Focus

+ Oral Communications

+ Prioritization

+ Active Listening

+ Adaptability

+ Business Acumen

+ Client Management

+ Data Collection and Entry

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.