"Alerted.org

Description

SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD.

Responsibilities/ Skills:

+ Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.

+ Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.

+ Document, maintain, upgrade and replace hardware and software systems.

+ Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.

+ Provides end user training where required.

+ Ability to shift between projects/tasks to keep up with workload.

+ Strong communication/people skills.

+ Highly self-motivated and directed, with attention to detail.

+ Strong understanding of Windows operating systems and applications in a domain environment, including Windows 11 and Microsoft Office suites.

+ Experience with desktop encryption methods.

+ Working knowledge of virtualization technologies.

+ Experience with desktop image management.

+ Experience with anti-virus technologies and troubleshooting.

+ Familiarity with IOS, and Android mobile operating systems.

+ Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations.

+ Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment.

+ Peripherals setup & support such as printers, scanners, etc.

+ Other duties as assigned.

Qualifications

Education and Experience:

+ Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.

+ Must be a US Citizen and must be able to obtain and DOE level Q clearance.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

REQNUMBER: 2504832

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability