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_Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you._

Help at Home is hiring a Bilingual (English/Chinese) Caregiver Service Specialist!

This is a hybrid role. Must be able to commute to the office 4 days per week.

_Job Summary:_

The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.

_Essential Duties/Responsibilities:_

+ Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and up to date in all systems.

+ Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.

+ Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.

+ Proactively reaches out to new caregivers to welcome and support them.

+ Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.

+ Reviews caregiver satisfaction surveys and takes action where needed.

+ Appropriately handles caregiver questions and issues.

+ Performs other related duties as assigned.

_This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above._

_Education and Experience:_

+ At least 18 years of age.

+ High school diploma or GED required. Bachelor's degree preferred.

+ Bilingual in English and Chinese (read, write, speak)

+ One (1) to two (2) years of customer service or related experience required.

+ Other requirements pursuant to state or local rules as applicable.

_Required Skills and Abilities:_

+ Excellent organizational skills; ability to multitask and manage multiple responsibilities.

+ Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

+ Strong problem-solving skills; ability to deal with conflict in a professional manner.

+ Ability to multitask and manage multiple responsibilities.

+ Basic computer literacy and typing skills.

+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

_Travel Requirements:_

+ Little to no travel required - ability to commute to the office is required

_Physical Requirements:_

+ Ability to move or traverse about in offices, including ascending and descending stairs.

+ Ability to communicate effectively and clearly with others to exchange information.