• IT Infrastructure Engineer (Network)

    Insight Global (Columbia, MD)


    Job Description

    Insight Global is seeking to hire a Senior IT Infrastructure Engineer to support an international electronics company. This role would sit in Columbia, MD with a hybrid schedule (3 days in office, 2 days remote). This role will be supporting and maintaining the Americas Data Center Network Infrastructure while providing follow-the-sun support to the customers global IT infrastructure.

     

    Maintaining Network & Network Security Infrastructure

     

    Provide complete operational life-cycle and project based support client infrastructure

     

    Participate in 24/7 follow-the-sun operating model along with EMEA and Asian region teams to support client infrastructure.

     

    Create and maintain SOPs, reference standards, architecture diagrams and other supporting documents as required.

     

    Continue to identify and implement regular operational activities that can be automated and or transitioned to Level 1 support after adequate documentation and knowledge transfer for swift issue resolution and better customer experience.

     

    As part of a larger team, maintain R&S Infrastructure that meets and beats the established OLAs on both availability and performance.

     

    Follow clients established ITSM standards while resolving incidents, problems & service requests and while making changes to Infrastructure.

     

    Continuously assess the technology and service risk within Americas Infrastructure and make improvements to mitigate those risks.

     

    Work independently, within a team environment to achieve business objectives.

     

    Minimum Domestic and International travel would be required

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - Bachelors Degree in Computer Science or similar; or equivalent years of experience

     

    - 3-5 years of 24/7 operational experience working on production infrastructure (on-call support)

     

    - 5-7 years of hands on experience administering and architecting the following technologies

     

    o Switching and Routing (LAN and WAN) protocols (VRF, EVPN, VXLAN, BGP, HSRP, LACP etc.)

     

    o Network switches and routers - Cisco / Arista

     

    o Aruba Edge Connect/ Silverpeak -SDWAN solution(s)

     

    o Wireless

     

    - Experience creating and managing Ansible playbooks to automate Network configurations and deployments

    - Working knowledge of:

    o IP Address Management (IPAM)

     

    o GIT

     

    o Python Scripting and Linux OS

     

    - Experience creating SOPs and architecture documents - ITIL certified

    - ITSM - ServiceNow null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].