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Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

+ Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute

+ Annual incentive bonus plan based on company achievement of goals

+ Time away from work including paid holidays, paid time off and volunteer time off

+ Professional development courses, mentorship opportunities, and tuition reimbursement program

+ Paid parental leave and adoption leave with adoption financial assistance

+ Employee discount program

Job Description Summary: Spira Care was designed with our patients at the center of their Care Teams. This collaborative, patient-centered approach to primary care offers patients a one-of-a-kind healthcare experience and offers healthcare professionals an opportunity to really see the impact they can make in their patients’ lives.

Our Care Teams are made up of professionals with diverse backgrounds, experiences, and focus areas who are curious, empathetic, and collaborative. Spira Care is looking to welcome people on our team who are excited about innovating in primary care and are passionate about helping people achieve their health goals.

Triage Nurses must be passionate about infusing “care” into “healthcare” by offering unparalleled support and kindness to our patients. They work onsite to resolve patient concerns with the care team.

Job Description:

+ Establishes a trusted partnership with the member and builds creditability through knowledge sharing and education around healthcare needs through telephonic assessments, evaluation of symptoms, scheduling as determined by need, and answering member questions while using critical thinking and prioritization in collaboration with the care team.

+ Responsible for incoming STAT calls from the scheduling team. Provides telephonic backup coverage for different care centers based upon the need.

+ Provides a high degree of customer service and medical advice including receiving member incoming calls (return calls and/or triage), in-person interactions, and member outreach as needed in a timely manner for pediatric through geriatric populations.

+ Documents member interactions in the EHR.

+ Completes tasks assigned to inboxes within the EHR system and member call queues.

+ Works with the care team to meet quality performance targets and metrics established for the providers and care center.

+ Serves as a backup RN for the care center to assist in nursing duties as needed.

+ Operates successfully in an ambiguous environment that requires a high degree of adaptability, agility and reliability.

+ Maintains confidentiality of all regulated information in compliance with state and federal laws; reads, understands and follows medical policy and all corporate, divisional and departmental policies and procedures. Including but not limited to: Protected Health Information (PHI) and Personal Identifiable Identification (PII).

Minimum Qualifications:

+ Associate’s or Bachelor’s degree in nursing.

+ Valid and active Registered Nurse (RN) in Kansas and Missouri or multi-state compact license.

+ BLS certification from American Red Cross or American Heart Association.

+ Maintain licensures and certifications throughout employment.

+ 5 years of healthcare experience.

+ 3 years full-time direct patient care in a clinical/hospital setting.

+ Intermediate knowledge/experience with common diagnoses typically seen in primary care.

+ Ability to work effectively in a fast-paced environment with competing priorities.

+ Intermediate knowledge of Microsoft Windows applications.

+ Ability to work with a variety of member tools/applications used to access and document health information and support member interactions through various communication channels (phone, in-person, chat, email, etc).

+ Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Preferred Qualifications:

+ Bachelor’s degree in nursing.

+ Triage experience in Primary Care.

+ Experience with ClearTriage software.

+ Athena EHR experience.

+ Experience with ACA and/or Medicare populations.

+ Advanced knowledge/experience with common diagnoses typically seen in primary care.

Spira Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Spira Care is an advanced primary care practice, an innovative solution to simplifying healthcare designed by Blue Cross and Blue Shield of Kansas City in collaboration with community members. Spira Care has nine Care Centers located throughout the Kansas City area, each of which house integrated Care Teams made up of medical providers, clinical support staff, and non-clinical patient-focused team members.

Spira Care, LCC will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully utilize electronic and online job application systems. For assistance, please send an email to [email protected] .

EOE/M/F/Vets/Disability Affirmative Action Employer

Equal Opportunity Employer

Know Your Rights: Workplace Discrimination is Illegal (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088\_EEOC\_KnowYourRights.pdf)

E-Verify Participation

Equal Employment Opportunity/Nondiscrimination/Affirmative Action Policies (https://bluekcmemberportal.azureedge.net/pdf/2024/EEO-Policy-2024.pdf)

IER Right to Work

FMLA (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf)

Pay Transparency

Employee Polygraph Protection Act (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf)