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Description

We are looking for a driven and experienced Accounts Receivable Supervisor to oversee and support our client's collections team in Indianapolis, Indiana. This role combines leadership duties with hands-on account management, making it ideal for someone who excels in a fast-paced environment and is passionate about building team success through measurable goals and consistent coaching. The successful candidate will bring strategic thinking, strong interpersonal skills, and a commitment to process improvement.

Responsibilities:

• Lead the daily operations of the collections team, ensuring timely follow-up and resolution of overdue accounts.

• Manage a personal portfolio of high-priority or complex accounts to support team efforts.

• Establish and monitor key performance indicators (KPIs) to evaluate team productivity and collection success.

• Set clear performance goals for team members, providing regular feedback and guidance.

• Mentor and train team members to enhance negotiation skills and improve customer interactions.

• Ensure adherence to internal policies and industry regulations during all collection activities.

• Address escalated customer concerns promptly and professionally.

• Collaborate with internal departments to streamline processes and enhance communication.

• Prepare and present detailed reports on collection performance, aging trends, and areas requiring attention.

• Identify and implement process improvements to optimize efficiency and recovery rates.

Requirements • Bachelor’s degree is preferred.

• At least 3–5 years of experience in collections, with 1–2 years in a supervisory or team lead role.

• Comprehensive knowledge of collections practices, account reconciliation, and credit policies.

• Proven ability to establish and manage performance metrics and KPIs.

• Strong leadership and interpersonal skills, with the ability to motivate and guide a team.

• Excellent organizational, analytical, and problem-solving abilities.

• Proficiency in collections software and Microsoft Office Suite, particularly Excel.

• Ability to handle sensitive information with discretion and maintain confidentiality.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .