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Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!

Responsibilities:

+ Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department.

+ Assigns jobs and work areas to Service Technicians according to their skills and knowledge.

+ Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.

+ Communicates with and coaches employees on assignments, providing technical expertise as needed.

+ Seeks customer feedback proactively, anticipates problems and responds promptly.

+ Responds and follows up to employee issues and concerns.

+ Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.

+ Advises Service Manager of all customer complaints.

+ Assists the team in the implementation of Contamination Control Guidelines.

+ Collaborates closely with the Service Manager to oversee all aspects of the service department, ensuring smooth operations and exceptional customer service.

+ Serves as a key support in fulfilling the Service Manager's responsibilities and may step into the role as needed in their absence.

+ Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.

+ Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.

+ Actively seeks out and engages in company-sponsored training to enhance skills and knowledge while also participating in company and location-driven communication efforts, including customer events, department meetings, and other related initiatives.

+ This position requires taking afterhours calls to support customers and technicians as needed.

+ Works within and promotes vision, mission, and values of BMC.

+ Performs other duties as assigned.

Qualifications:

+ A High school and/or technical school education or equivalent combination of experience, training and/or education preferred.

+ Strong customer service skills

+ Strong computer skills

+ Strong technical knowledge

+ Excellent oral and written communication skills

+ Strong time management skills

+ Ability to multi-task

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

+ 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

+ Health Insurance – 3 plan options

+ Health Savings Account – Employer contribution up to $1,300/year

+ Dependent Care Flex Spending Account

+ Dental Insurance – 2 plan options

+ Vision Insurance

+ Basic Life/AD&D and Supplemental Life Insurance

+ Employer paid Short-Term Disability Coverage – 60% of base pay/salary

+ Long-Term Disability Coverage

+ Maternity / Paternity Benefits

+ Holidays

+ Paid Time Off (PTO)

+ 401(K) Plan

+ Employee Assistance Program (EAP) – including Health Coaching

+ SmartDollar – employer paid financial planning program

+ Legal Shield/ID Shield products

+ Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE/Vet/Disability