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Overview

Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Essential Duties

+ Coordinate service activities for assigned building. Ensure that services are performed as contracted.

+ Control supplies, equipment, and personnel necessary to meet customer specifications.

+ Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.

+ Manage the company’s quality control monitoring and safety programs at the assigned buildings.

+ Conduct quality of service inspections at assigned buildings.

+ Attend ABM training workshops when scheduled.

+ Develop operational improvement plans and implements process changes within assigned buildings.

+ Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.

+ Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

+ Create reports, proposals, and monthly presentations

+ Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

+ Responsible for scheduling periodic maintenance schedule. Knowledge of floor work, high dusting, bright works, project works, preventive maintenance.

+ Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.

+ Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.

+ Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.

+ Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.

+ Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

+ Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

+ Client Relationship Management:

+ Cultivate and maintain strong, positive relationships with airport management and other key stakeholders.

+ Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.

+ Regularly communicate with clients to understand their needs and expectations and adjust services accordingly.

+ Develop and implement strategies to enhance client satisfaction and retention.

* Perform other duties as assigned.

Minimum Requirements

+ High School degree is required.

+ Minimum of three (3) years of supervisory experience in a service/customer oriented environment.

+ Experience in cost estimating/pricing work.

+ Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.

+ Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM\_2025\_Employee\_Benefits\_Staff\_&\_Management\_No%20Date%209.5.24.pdf)

REQNUMBER: 117462