• Ancillary Access Representative (PRN)

    Truman Medical Centers (Kansas City, MO)


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    Ancillary Access Representative (PRN)

     

    101 Truman Medical Center

     

    Job Location

     

    University Health Truman Medical Center

     

    Kansas City, Missouri

     

    Department

     

    Patient Access UHTMC

    Position Type

    Part time

     

    Work Schedule

    7:00AM - 5:00PM

    Hours Per Week

     

    4

    Job Description

    Shift: Weekdays | Day Shift (7:00 AM – 5:00 PM) | As Needed

     

    Are you the kind of person who thrives in a fast-paced healthcare setting and enjoys helping people feel welcome, informed, and taken care of? If so, we’d love to have you on our team as an **Ancillary Access Representative (AAR)** — a vital part of our front-line patient access experience!

    What You'll Do:

    As an AAR, you’ll wear many hats and play a key role in the patient journey. From registration and scheduling to insurance verification and order activation, you’ll be a key player in making sure everything runs smoothly from the very first interaction.

     

    This position is fully cross-functional, meaning you’ll get hands-on experience in **all areas of patient access** — no two days are exactly the same!

    Your day-to-day may include:

    + Performing inpatient and outpatient registrations with accuracy and care

    + Helping patients meet financial requirements and navigating insurance processes

    + Answering questions and providing info to patients, families, and other hospital users

    + Communicating with clinical and service teams to support smooth patient flow

    + Scheduling and activating orders as needed

    + Keeping the focus on **outstanding customer service** at every turn

    Minimum Requirements:

    • High school diploma or equivalent

    • Previous experience as a Patient Access Representative or Scheduling Rep

    • Excellent verbal and written communication skills

    • Strong attention to detail and accuracy

    • Ability to analyze information, solve problems, and handle sensitive inquiries with professionalism

    • Comfortable reading and interpreting clinical, financial, and legal documents

    • Basic computer and keyboarding skills

    Bonus Points (Preferred Qualifications):

    2+ years of experience in a patient-facing role

     

    Working knowledge of medical terminology

     

    Insurance verification and prior authorization experience

     

    Bilingual (especially Spanish-speaking) is a huge plus!

    Why You’ll Love It Here:

    + You’ll be part of a supportive, patient-centered team

    + You’ll make a real impact on someone’s care journey—starting with their first hello

    + You’ll get hands-on experience in multiple areas of patient access, growing your skills and confidence

     

    Ready to jump in and help us make healthcare more welcoming and efficient? Apply today!

     

    Working at University Health is about making a difference. It's providing the best care to every patient every day.

     

    University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.