• Mobile App Support (Part-Time)

    New York Road Runners (New York, NY)


    About NYRR

     

    New York Road Runners (NYRR) was founded in 1958 when a small group of passionate runners vowed to bring running to the people, and has grown from a local running club into the world’s premier community running organization. NYRR’s mission is to help and inspire through running, aiming to empower people of all ages and abilities to improve their health and well-being through the power of running and fitness.

     

    NYRR’s year-round offerings of races, community events, programs, and training resources provide hundreds of thousands of people with the motivation, know-how, and opportunities to start running and keep running for life. NYRR’s premier event, the famed TCS New York City Marathon, attracts the world’s top professional runners and committed amateurs alike, while also raising millions of dollars annually for charity and driving economic impact for New York City. NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire children in underserved communities in New York City, nationwide, and around the world.

     

    Headquartered in New York City, NYRR is a 501(c)(3) organization. To learn more, please visit www.nyrr.org.

     

    At New York Road Runners, we are committed to building an inclusive, diverse workplace by finding the best candidate for the job. We understand that skills come from a variety of different backgrounds. Checking off every single requirement on our job description is not necessary to apply. If you think you are a good fit and have a passion for the work we do, please submit your application. We are eager to learn about your experience and skills! You may be the right candidate for this or other open positions.

     

    New York Road Runners is an Equal Opportunity Employer

     

    About the Department

     

    The Marketing and Communications Department set our brand tone. They construct and magnify stories and messages to help and inspire people through running, across advertising, media, brand strategy, creative materials, video, photography, race broadcasts, editorial, brand presentations, and multiple web and digital platforms. They connect with the world's best athletes and ambassadors to deepen NYRR's mission. They leverage channels ranging from international broadcasts to screens at our NYRR RUNCENTER, individual emails to mass media, and from digital journeys to race day signage.

     

    The Marketing and Communications team connects NYRR's initiatives and innovations to the hearts and minds of our community, inspiring them to run for life. Broadcast & Video Production team oversees NYRR’s live television broadcasts, including the TCS New York City Marathon and United Airlines NYC Half, and manages the organizations video content creation with a focus on developing compelling and entertaining video content around existing events, programs, and initiatives to raise awareness, drive engagement, and attract monetization opportunities for the organization.

     

    About the Position

     

    We are seeking product driven, customer centric, tech savvy, dynamic individuals to support NYRR’s mobile app during our races. We launched a new, year-round app in March 2025 to help engage with, support and grow our community. The Mobile App Support Associate will partner with the team to become experts in app functionality. During races, they will monitor performance and partner with internal and external teams to solve any issues that arise.

     

    This role will mainly be weekend work during our races, but there will be some in person weekday support (approximately 1-2 hours) to partner with team to fully understand the NYRR app, its components, and roadmap.

    Job Responsibilities (primary and secondary duties):

    + Test app functionality and monitor performance before, during, and after race

    + Lead and communicate with weekend support team to track performance, identify issues and determine when to solve or share with broader team

    + Collaborate with team to understand NYRR app, its components and roadmaps

    + Support will primarily be through chat; phone calls if need to resolve issues

    Job Requirements:

    + Experience working with technical teams

    + Familiarity with digital tracking and mobile apps

    + Past role working with digital products

    + Exposure to app testing

    + Comfortable testing NYRR app on both iOS and Android

    + Familiarity with mobile apps and fitness tracking

    + Experience working collaboratively with technical and business teams

    + Strong attention to detail

    + Problem solver

    + Strong written and verbal communication skills

    + Ability to work weekends

    Schedule:

    + Must be available to work up to 35 weekend race days in each calendar year (NYRR event calendar can be found here: https://www.nyrr.org/run/events-calendar)

    + Duration of shift varies by race and is typically ~4 hours; shift starts ~1 hour before race start time and ends once race concludes; estimated shift 7am-11am

     

    Salary: 22.00/hour

     

    NYRR requires all employees to be vaccinated against COVID-19 unless approved for a medical or religious exemption.