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Description

Lead the design and implementation of large-scale, distributed systems that power critical WWGST services. Drive architectural decisions and best practices across teams to ensure scalability, reliability, and performance of mission-critical applications. Collaborate with product managers and business stakeholders to translate complex requirements into innovative technical solutions.

Evaluate and integrate technologies and frameworks to drive innovation and improve processes.

Mentor junior engineers to elevate quality and promote best practices. Participate in capacity planning and performance. Troubleshoot complex issues in production environments, performing root cause analysis and implementing robust solutions.

Collaborate with cross-functional teams to design and implement APIs and services that enable seamless integration between various Amazon platforms.

Champion a culture of operational excellence through monitoring, logging, and alerting best practices. Participate in on-call rotations to ensure high availability and rapid incident response for critical systems. Continuously improve system resilience.

Key job responsibilities

Plays a lead role in design and development efforts for significant initiatives and across major segments of the organization.

Identifies tasks for automation and information management improvement and works with appropriate teams to develop viable solutions.

Leads projects to design, develop, test, deploy, and support applications, interfaces and design integrations using a variety of tools and environments.

Provides software advice and consultation to business partners.

Engages with application developers to identify new design, coding, and other system / methodology best practices.

Identifies new technologies that by applied within WWGST and help improve systems and processes overall.

Mentors fellow Team Members in software application development best practices and methods.

A day in the life

As an IT Application Engineer for international POS systems, your day centers on driving operational excellence within our SAFe framework. You'll tackle a prioritized backlog of improvements for UK and Canadian stores, focusing on system performance, and reliability. Collaborating with vendors and cross-functional teams, you'll progress high-priority items while providing daily support for critical POS functions. You'll participate in SAFe ceremonies, and engage in architecture discussions. Your expertise will be crucial in mentoring junior members and translating stakeholder requirements into innovative technical solutions that propel our global retail operations forward.

About the team

We are a small, dynamic team responsible for the Point of Sale (POS) systems in WWGST's Canadian and UK Whole Foods Market stores. Our work is critical to the smooth operation of these international retail locations. We collaborate closely with third-party software vendors to optimize our core POS solution, while also working directly with operations partners, product teams, and other technical and support teams across WWGST. Our mission is to continuously improve the POS experience for both our store associates and customers, driving operational excellence in our international retail presence.

Basic Qualifications

BA/BS degree and 3-6 years’ relevant experience OR equivalent combination of education and relevant experience.

Preferred Qualifications

MS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.