• Implementation Operations Representative III

    City National Bank (Los Angeles, CA)


    *IMPLEMENTATION OPERATIONS REPRESENTATIVE III*

     

    WHAT IS THE OPPORTUNITY?

     

    This colleague will be responsible for setting up business clients on various Treasury Management systems implementations and providing a variety of daily support functions (e.g., reconciling accounts, processing monetary transactions for checks and return items, etc.) and maintenance on their accounts. Responsibilities generally include, but are not limited to, setting up new accounts, researching and resolving client issues, processing transactions (e.g., return items, overdrafts, adjustments, remittance, etc.), identifying and troubleshooting systems-related problems and ensuring operational integrity of accounts and processes consistent with Bank policies and procedures and legal/regulatory requirements. Performs other duties as requested.

     

    WHAT WILL YOU DO?

     

    * Provide a variety of daily support functions which generally includes, setting up new accounts/clients on applicable systems, assisting clients with daily maintenance of their accounts (e.g., account reconcilements, monitoring system to ensure accurate data, identifying and resolving system-related problems, etc.).

    * Assess banking needs of the clients and assists them in selecting the most appropriate course of action.

    * Ensure operational integrity of accounts and processes transactions according to bank policies and procedures and Service Level Agreements.

    * May have signing authority for approving deposits, transfers, and other operational work within approved limits.

    * Maintain up-to-date knowledge of Bank policies and procedures and ensures activities are in compliance with legal/regulatory, as well as National Automated Clearing House Association (NACHA) rules and requirements.

    * Keep abreast of current industry trends and changes in regulations impacting treasury management operations.

    * Provide client service and information for internal and external clients.

    * Comply fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).

    * Complete all required training and performs other duties as requested.

     

    WHAT DO YOU NEED TO SUCCEED?

     

    *Required Qualifications**

    * Minimum 5 years of client service experience required

    * Minimum 5 years of banking operations experience required

    * Minimum 5 years of basic computer experience required (e.g.. MS Word and Excel)

    *WHAT'S IN IT FOR YOU?*

    *Compensation*Starting base salary: $18.39 - $27.62 per hour. Exact compensation may vary based on skills, experience, and location.

    *Benefits and Perks*

    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

    * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date

    * Generous 401(k) company matching contribution

    * Career Development through Tuition Reimbursement and other internal upskilling and training resources

    * Valued Time Away benefits including vacation, sick and volunteer time

    * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs

    * Career Mobility support from a dedicated recruitment team

    * Colleague Resource Groups to support networking and community engagement

     

    Get a more detailed look at our [Benefits and Perks](https://careers.cnb.com/benefits).

    ABOUT US

    Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at [About Us](https://www.cnb.com/about-us.html).

     

    *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*

     

    City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

     

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

     

    *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.