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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $1.5T in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) team’s mission is to deliver a best-in-class premium merchant experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers.

The Global Policy & Standards (GPS) team within GS&C develops American Express Partner and Merchant Policy, Standards, and Programs to remain competitive, support new products & capabilities, improve data quality, and promote compliance. Reporting to the Vice President, Global Policy and Standards, the Director of Policy Strategy, Global Policy & Standards is an exciting opportunity for a talented thought leader to partner across the team to evolve our policies and standards, governance, and programs. Key initiatives this role will initially oversee include:

1. Evolving the strategy to deliver on business policy objectives, which is the major transformative policy program that will streamline GPS’s documentation suite across the Network, Merchants, and Third-Party policy teams, and onboard a new tool that is designed to produce documentation at scale efficiently. This includes managing communications, stakeholders, and creating next phase roadmaps.

2. Creation of a GPS-Wide governance program that ensures our documentation suite secures the right approvals and controls throughout the working group and publication lifecycles as well as establish systematic controls to form a repeatable and auditable process.

3. Evolve the Acquisition Policies that our internal partner sales teams rely on to drive merchant acquisition globally for the GMS business.

Key Responsibilities

**De** **fine What Winning Looks Like** :

+ Deliver Project goals to established multi-year roadmap, evolving and updating the strategy as the work progresses. This includes working across the GPS organization to create the program plan, roadmaps, strategy, timing, stakeholder engagement, and underlying project management. Lead changes and uplift to tools (Adobe Experience Manager Guides), establish robust training programs for our authoring colleagues, and drive change management as appropriate.

+ Develop, establish, and execute a GPS-wide governance program that ensures all inbound work is properly categorized, established on the backlog, and properly governed throughout the change lifecycle. Work with a variety of global stakeholders to ensure the correct level of control is applied and the right leadership voices are at the table.

+ Evolve our internal acquisition policies - Global Merchant Acquisition Policy (GMAP) and Global Payments Intermediary Policy (GPIP) - and continue to refine our payment model evaluation program.

+ Define strategies, partnering across GMNS and the Blue Box to identify opportunities to promote GPS related initiatives both internally and externally.

+ Leadership and oversight of other strategic policy initiatives and programs as assigned.

Make Collaboration Essential:

+ Collaborate with internal stakeholders to create, oversee, and own strategic direction and planning for internal acquisition policy.

+ Establish, refine, and promote stakeholder groups in support of a multi-faceted governance program that ensures American Express’s policies are prepared for a tighter regulatory environment in the future.

+ Lead engagement with the GPS team and key stakeholders across American Express to understand customer needs and identify, prioritize, and plan the delivery of Project Harmony. Gather feedback from multiple sources, build credibility to influence direction. Collaborate with colleagues across the Blue Box to implement the new tools and processes required.

Build a Diverse and Inclusive Team:

+ Foster a culture of cohesion, inclusivity, empowerment, growth, and innovation for a team of highly engaged colleagues responsible for defining and delivering business objectives, governance transformation, and the Global Merchant Acquisition Policy (GMAP), Global Payments Intermediary Policy (GPIP), and other responsibilities as assigned.

Qualifications

1. Proven role model and people leader who can provide coaching, development, motivation, and inspiration to team members; experience building a new team and integrating existing colleagues a bonus.

2. Established Program and/or Project Delivery experience with a keen eye to ensuring the customer perspective is always top of mind when establishing goals or timelines. Willingness to challenges technical solutions to ensure the right problem is solved.

3. Strong organization and project management skills with the ability to manage multiple projects with competing timelines; demonstrated comfort in tracking and adjusting priorities.Experience managing multi-phase AmEx project design and implementation preferred.

4. Track record of presenting complex ideas to internal and external stakeholders with differing interests, anticipating and overcoming objections, gaining buy-in and followership, and leveraging subject matter experts to lead a project to completion.

5. Broad payments industry experience a plus, including credit processing, payment card acquiring operations, issuer operations, and chargeback/disputes; global experience. Customer-first mindset, focusing on the needs and experience of both internal and external customers.

6. High-intellectual curiosity, creative & critical thinker with the ability to understand new concepts quickly, deal with ambiguity and experience in complex problem-solving and strategic thought leadership.

7. Excellent oral, written, and presentation skills, including the ability to influence without authority and to tailor communications to address various audiences.

8. Strong negotiation and conflict management skills.

9. Experience in change management and delivery in complex and matrixed organizations.

10. Proven flexibility and adaptability in both driving results and developing enterprise business strategies.

11. High energy and an optimistic attitude.

12. Four-year college degree or equivalent experience is required. Master’s Degree, MBA, and/or industry certifications a plus.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. #TeamAmex.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

**Job:** Network

**Primary Location:** US-Arizona-Phoenix

**Schedule** Full-time

**Req ID:** 25007484