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Job Description:

A Technical Consultant and technical expert focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Services Products (which includes HR Service Delivery (https://www.servicenow.com/products/hr-service-delivery.html) , Legal Service Delivery (https://www.servicenow.com/products/legal-service-delivery.html) , Workplace/Facilty Service Delivery (https://www.servicenow.com/products/workplace-service-delivery.html) and Employee Service Management Solutions (https://www.servicenow.com/products/employee-center.html) and Finance & Supply Chain Solutions (https://www.servicenow.com/solutions/finance-supply-chain.html) ) – all with the goal of accelerating and driving customer business outcomes.

Essential Job Functions:

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization.

• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains

• Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes

• Lead customer design workshops focused on ServiceNow Platform and Solution technology

• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

• Draft more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

• Develop required integration components (SSO, LDAP, etc.) with multiple systems

• Develop and enhance UI and mobile components using the ServiceNow framework

• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

• Juggle multiple and complex projects/initiatives

• Promote continuous improvement practices for delivery/engagement materials

• Support specific sales activities when required

• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Basic Qualifications:

• Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience

• Typically, 8+ years of relevant work experience in industry, with a minimum of 3+ years in a similar role years of relevant work experience in software engineering and management

• At least 3+ years of configuration/development experience complex, global organizations in the Finance, Supply Chain and/or Source-to-Pay operations/technology departments

• Preferably at least 2+ years of configuring/developing ServiceNow while holding ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified Application Developer (CAD) certification, and Finance & Supply Chain related Solution Accreditations

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Finance, Supply Chain and/or Source-to-Pay organizations, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems

• Strong understanding with leading Finance, Supply Chain and/or Source-to-Pay related systems and tools such as SAP ECC, SAP S/4HANA, SAP Ariba, Coupa, Ivalua, Oracle Procurement Cloud, etc.

• Experience with Web Technologies (HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

• Proficiency in 1 or more software languages and development methodologies

• Proven experience in team management and software project execution

• Solid technical knowledge in package applications

• Strong leadership and interpersonal communication skills

Other Qualifications:

• Advanced degree in a relevant field a plus

• Relevant cloud certifications (e.g., PMP, CTO, or MBA) or advanced training a plus

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $125,600 - $233,200.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

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Please note: DXC will respond only to requests for accommodations due to a disability.

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