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Description

**Title:** Technical Program Manager

**Location:** Remote-US

**Salary:** $130K annually

About PSI

We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.

We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That’s why you’ll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.

Learn more about what we do at: https://www.psiexams.com/

About the Role

The Technical Program Manager **(ETS Integration)** in PSI’s Project Management Office is responsible for overseeing the implementation of PSI’s large client solutions. This role ensures the success of projects by managing costs, schedules, quality, customer satisfaction, and evaluating outcomes.

This is a permanent position (full or part-time) with flexible working hours, but core availability is required during Monday-Friday office hours. The role is performed remotely, with occasional travel opportunities for meetings, in-person workshops, and delivery.

Role Responsibilities

+ **Leadership and Supervision** : Lead, direct, and supervise the work of team members. Monitor workflow and deadlines, review specifications and project plans, and ensure project goals are met accurately and timely. Provide leadership, coaching, and mentoring for staff.

+ **Customer Service:** Deliver excellent customer service to clients and partners using the company’s web-based software solutions. Act as a liaison for clients, maintaining solid customer relationships by addressing their questions and concerns with speed, accuracy, professionalism, and urgency. Enlist support from others as needed.

+ **Process Improvement:** Assist in improving processes and procedures. Lead initiatives to enhance the customer experience regarding project management. Contribute to the improvement of the company’s products and services.

+ **Product Knowledge** : Develop a deep understanding of the PSI product suite. Support multiple web-based software products and processes. Multi-task and prioritize workload effectively.

+ **Project Scope and Planning** : Work with customers to develop project scope documents and plans. Identify and coordinate new system developments and enhancements with appropriate customers.

+ **Planning Sessions:** Lead and facilitate planning sessions to build consensus among project team members regarding task definitions, sequencing, and interdependencies.

+ **Project Communication:** Prepare, maintain, and communicate project plans. Prepare project reports and presentations for program and project status meetings. Identify, track, monitor, and communicate project-related issues, scope changes, variances, and contingencies.

+ **Problem Solving:** Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations or resolve the problem. Take ownership of issues and follow them through to completion.

+ **Collaboration** : Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Assess situations to determine importance, urgency, and risks, and make clear, timely decisions in the best interests of the organization.

+ **Representation:** Effectively and professionally represent the company to internal and external audiences.

Knowledge, Skills and Education

+ **Experience:** Proven experience as a program or project management is required.

+ **Technical Proficiency:** Proficiency in using web-based project management platforms like MS Project, Monday.com, and Smartsheets.

+ **Stakeholder Management:** Extensive stakeholder management experience is required.

+ **Certifications:** Prince2, PMP, or Agile experience/knowledge is required.

+ **Product Management Experience** : Previous experience as a product manager is required.

+ **Industry Experience:** Experience in the testing industry and with assessment delivery,

+ **Product Management Skills:** Basic product management skills, including understanding product lifecycle, market analysis, and product strategy development. Understanding of the PSI product management process a plus.

Benefits and Culture

At PSI, our culture is to be transparent and fair. That’s why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

+ 401k/Pension/Retirement Plan – with country specific employer %

+ Enhanced PTO/Annual Leave

+ Medical insurance – country specific

+ Dental, Vision, Life and Short-Term Disability for US

+ Flexible Spending Accounts – for the US

+ Medical Cashback plan covering vision, dental and income protection for UK

+ Employee Assistance Programme

+ Commitment and understanding of work/life balance

+ Dedicated DE&I group that drive core people initiatives

+ A culture of embracing wellness, including regular global initiatives

+ Access to supportive and professional mechanisms to help you plan for your future

+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.