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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

This position provides administrative supervision by leading, planning, and implementing projects and staff.  The Manager, Pathology Support Services has broad organizational and professional knowledge and therefore guides and facilitates problem solving, acts as a resource for others, and is accountable for the development and workflow of administrative operations.

The Department of Pathology is involved with the diagnosis of cancer and other major medical conditions through the gross and microscopic examination of tissue samples obtained from surgical procedures and endoscopy (Anatomic Pathology).

Our department also provides clinical laboratory services to the hospital as well as consults in the areas of clinical chemistry, hematopathology, microbiology, and transfusion medicine (Clinical Pathology). Affiliated with Harvard Medical School, the Department of Pathology conducts research in the further characterization of disease processes and trains the next generation of pathologists. Affiliated with Harvard Medical School, the Department of Pathology conducts research in the further characterization of disease processes and trains the next generation of pathologists.

Job Description:

Participates in planning and implementation of departmental and divisional goals, programs, objectives, and personnel. Collaborates with other management, physicians, and employees, to determine best practices, best method of achieving productive and positive outcomes for patients, employees and all internal and external clients. Provides supervisory support to mentor, coach and guide as needed. Schedules vacation and process payroll. Maintains established systems for providing administrative services by leading and coordinating the activities of others. The administrative services may be in the areas of transcription, records management, computer applications, and general administrative duties. Extensive interaction with all levels of hospital staff to problem solve and coordinate day-to-day issues. Drives quality improvement initiatives, continuously looking for ways to improve performance and service. Interacts daily with physician and administrative management staff to provide key information and reports to meet goals. Provides timely and effective communication including feedback to management, physicians, and employees.

Staffing (40%):

Supervisory -

• Manage team of 13

• Recruitment, Interview, Hire, Orient, Train, Promotions, Terminations

• Coach, Direct, Hold Meetings and Performance Reviews

• Back up - During absences cover other administrative positions Monitor overall administrative operations, supervising staff productivity to ensure all tasks and deadline are met with efficiency and high quality

• Promote positive culture and maintain morale

Day to-Day operations (30%):

Tasks (Traffic Control)-

• Legal requests

• Billing and charge review (>14 days & autopsy; consultation issues)

• Resolve difficult customer service issues

• Resource for entire staff including faculty, residents, and managers (resolve a myriad of issues and requests)

• Maintain office equipment and service contracts

• Manage and coordinate activities with BILH and BID Affiliates (resolve issues)

• Coordinate with external departments and outside vendors (Clinicians, Legal, Distribution, Receiving, IS, LIS, Telecomm, Accounts Payable, Mailroom, Human Resources, Fast mailing, Fedex, UPS, Fujitsu, Access storage)

• Correct pathology reports (including coordination with ordering providers) and billing issues

• Payroll

• Media Lab

• Mail issues

• Miscellaneous

Department / Leadership activities (30%)

• Serve as resource (multiple facets in the department, especially AP workflow)

• Spearhead department and organization initiatives

• Serve on committees; meetings with leadership staff

• Submit FAR and Capital requests

• Follow up on requests (quotes, supplies, and equipment)

• Coordinate operations and activities with Affiliates

Required Qualifications:

Bachelor's degree required.

4-6 years related work experience and a minimum of 2 years supervisory/management experience required

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled