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Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Onboarding Manager

What does an Onboarding Manager do at Fiserv?

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.

What you will do:

+ Be the first to welcome a new customer after they completed the sales process

+ Have kick-off and revisions calls with customers regarding their websites

+ Manage tasks with our design and content teams

+ Conduct website quality assurance (don’t worry, we’ll teach you!)

+ Own a queue of 40-50 customers and hit your onboarding timelines

+ Train customers on the platform, their menu, various integrations (social, reservations, etc.), and all other aspects of the product

+ Help shape future product development based on customer feedback and insights

+ Uphold BentoBox’s core mission, vision, and values

What you need to have:

+ 2+ years experience working within a SaaS company in sales, onboarding/implementation, customer success, or support

+ Proven ability to be hyper-organize and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process

+ Excellent verbal and written communication skills

+ Strong interest in problem-solving and comfortable with setting clear expectations

+ Hyper-organized and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process

+ Basic understanding of how a website is structured, designed, and hosted

+ Experience with standard CRM systems, Salesforce, Hubspot, etc.

What is nice to have:

+ High energy and ambition; enthusiasm to give 150% every day to help support restaurants so they can better serve their communities

+ Passion for the hospitality industry and for helping owners and operators thrive in a digital world

+ Hyper-organized and strong multi-tasker who can easily manage numerous projects all at different stages of the onboarding process

+ Very strong attention to detail and creative eye (we lead with best-in-class design)

+ Positivity, patience, and professionalism

+ Experience in the hospitality industry is a huge plus

_In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future._

Salary Range

$63,000.00 - $108,000.00

_These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

+ Apply using your legal name

+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.